Electronic Arts, also known as EA, is a developer of popular video games, known for such favorites as The Sims and Madden NFL. As the second-largest video game company in Europe and the Americas, it isn't surprising that Electronic Arts gets a lot of requests for customer service each and every day.
EA does not offer its customers the option of calling for customer service. Instead, you'll be instructed to visit the Electronic Arts help page, where you'll be provided guidance on requesting help. Depending on your issue, as well as the product that you are requesting help for, you may be offered the opportunity to open a support ticket, communicate with an EA customer service representative via live chat, or request a telephone callback.
Why Do People Contact Electronic Arts Customer Support?
People contact Electronic Arts customer support for a range of reasons, including:
Best Practices for Contacting Electronic Arts Customer Service
There are several things you can do before contacting Electronic Arts customer service to ensure that your support request is handled quickly and professionally:
Follow the menu instructions on Electronic Arts' "Contact Us" page so that EA can get you to the right customer service team.
Have documentation of your case handy so that you can add it to your request or supply it to the EA customer service representative during your conversation. Documentation may include screenshots, correspondence with Electronic Arts about your case, billing statements or order confirmations.
If you are offered a callback option, have pen and paper handy so that you can take notes during your call.
How do Consumers Feel About Calling Electronic Arts Customer Service?
As is true of many large companies, the feelings of its customers about the support Electronic Arts provides appears to be mixed. While many are satisfied with the level of support, others are upset about what they feel is a lack of responsiveness.
It should be noted that EA does try to make things right by offering extended play time or other bonuses to those who have been negatively impacted by technical issues.
What Kind of Issues can Electronic Arts Customer Service Representative Resolve?
Electronic Arts customer service can help with most issues, including game purchasing issues, technical support, identity theft, dealing with terms of service violations and billing transactions.
What Can't Be Resolved by Communicating with Electronic Arts Customer Service?
If your computer, Internet connection or operating system is incompatible with Electronic Arts games, the customer service representative may be able to suggest a workaround. If that doesn't work, however, EA likely won't be able to resolve your technical issues and you'll need to use a different computer or system.
What Should You Do If You Have an Unsuccessful Communication with Electronic Arts?
If your customer service communication with Electronic Arts doesn't answer your question or address your issue, don't give up, you may still have options.
First, review your communications with EA customer service, whether they are notes from a callback, your chat transcripts, or an emailed response to a support ticket. You may be able to identify areas of miscommunication or misunderstanding.
Next, contact Electronic Arts customer support again. Note where you feel EA's response was inadequate. Provide additional documentation or support for your claim as appropriate.
You may also want to try getting in touch with Electronic Arts customer service via social media. Social media specialists may be able to take a fresh look at your situation and provide a resolution.
Another option is to try Electronic Arts Answers HQ online community forum. Experienced users might be able to provide you with clarity, support and solutions.
这是Electronic Arts的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到Electronic Arts座席的工具。该电话号码是Electronic Arts的最佳电话号码，因为像您这样的7,068客户在过去18个月中使用了此联系信息，并向我们提供了反馈。不幸的是，没有Electronic Arts的客户服务代表接听电话，因此我们已经编译了其他方法来解决客户呼叫866-543-5435的常见问题，包括Banned Account, Can't Receive Code to Reset, Dispute a Charge, In Game Problem, Technical Support和其他客户支持问题。您呼叫的Electronic Arts呼叫中心由他们的IVR或自动电话菜单系统接听，这些系统当然是24/7全天候打开的。 Electronic Arts总共有2个电话号码。与Electronic Arts代表交谈的最佳方式并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管866-543-5435是Electronic Arts最好的免费电话号码，但是共有4种方法可以与他们联系。根据其他Electronic Arts个客户的说法，与他们的客户支持团队联系的下一个最佳方法是拨打其公司办公室部门的650-628-1500电话号码。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过Live Chat来购买Customer Service。如果您认为此信息不正确或知道与Electronic Arts联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Electronic Arts.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Electronic Arts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Ticketmaster Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Booking.com Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Ticketmaster or Booking.com. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.