Aetna Phone Number

Call Aetna customer service faster with GetHuman

877-238-6200
Customer service
844-202-4408
新客户
Current Wait: 20分钟 (11m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: 在提示下继续按0或说“我想要客户服务代表”。用于牙科服务。

Reasons customers like you called recently

I reported a change of address three or four weeks ago and I still haven't received my...
I am a provider(Chiropractor) who is in network with Aetna. But the practice where I wo...
What happens if during emergency, you are being sent to an a hospital that is not in Ne...
Need info about cobra
I need compression stocking for a surgery this Thursday been trying for * days .It is a...
I'm looking for the best plan you offer in Jefferson county, NY for medicare advantage...
Good morning I am at periodontal office and we had a dpeosit into our account and no i...
Need to switch this card to my primary insurance, my old insurance is still being billed.
In order to get appt with a doctor I need the filing claims address which is not on my card
I need my insurance card. Please help. I have tried this * times now and no one calls
I am new member and haven't received my cards in the mail. I don't know my member ID nu...
Received multiple aetna id cards and need to know which is the correct one on file
I received * aetna ID cards with the same name and need to know which one is under my accoint
I got bill for wellness check even after the code change from the doctor. It was neglec...
I receive a monthly retirement benefit direct deposit from Aetna from the Presentation...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Aetna's Phone-Based Customer Care

Aetna is a major health insurance and benefits company in the United States. With millions of plan members and in-network health care professionals, it isn't surprising that Aetna receives a lot of customer service calls each and every day.

Why Do People Call Aetna Customer Support?

People call Aetna customer support for a range of reasons, including:

  • Modifying or ending insurance or benefit plans
  • Questions about coverage
  • Help with locating an in-network health care professional
  • Tracking or appealing a claim
  • Technical support in using Aetna's website
  • Finding out whether a prescription drug is covered under a pharmacy plan

Best Practices for Calling Aetna Customer Service

There are several things you can do to help ensure that your call to Aetna is resolved quickly and professionally:

  • Make sure you are calling the correct number. Aetna has different contact information for different programs and services.
  • Before calling, assemble necessary information and documentation. This may include your member ID card, a description of benefits, contact information for your health care provider, relevant correspondence and billing statements.
  • Have a way to take notes during your call. Notes can be helpful if you have to call Aetna back or escalate your case.

How do Consumers Feel About Calling Aetna Customer Service?

Aetna is committed to providing quality customer service and has invested heavily in online and phone-based customer experience tools. In general, callers to Aetna are satisfied with the service that they receive.

What Kind of Issues can Aetna Customer Service Representative Resolve?

An Aetna Customer service representative can resolve a range of issues, including providing callers with information about their coverage, checking on the status of claim processing, and updating personal information, such as changing addresses and phone numbers.

Aetna customer service representatives can also provide information about prescription drug coverage and whether a particular provider is in your network. Getting answers to your questions before scheduling a visit or attempting to purchase a prescription drug can save you both time and money, particularly if your prescription or choice of provider is not covered by your Aetna plan.

What Can't Be Resolved With a Call to Aetna Customer Service?

Aetna customer service representatives are not medical professionals and cannot diagnose medical issues or provide medical advice. While the Aetna does offer a nurse hotline, the nurses who staff this line provide information only, and cannot tell you how to manage your health issues.

It should also be noted that Aetna customer service agents do not make decisions about whether to approve or reject a claim or treatment. They are unable to resolve these issues on your behalf.

What Should You Do If You Have an Unsuccessful Call with Aetna?

Sometimes, customer service calls don't go the way you want them to. If this happens with a call to Aetna customer service, don't fret. You have options for getting answers to your questions or issues resolved.

First, review the notes that you took during your call. If you did not take notes while speaking with Aetna customer service, jot down what you remember from the conversation. Having the facts in front of you will make it easier to stay on topic when you contact Aetna again.

Next, call Aetna back. Customer service representatives have different levels of training and experience, and the next person you speak to might be in a better position to resolve your concerns.

If another call to Aetna does not resolve your issues, try a different way of getting in touch. Aetna offers live chat and email customer service options to its members. Using either one of these options has the benefit of providing you with a transcript of your communication with Aetna.

Customer Number 877-238-6200 - by the Numbers

拨打电话877-238-6200
可以回叫
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间美国东部时间周一至周五上午8点至晚上8点
最佳拨号时间上午8:15
将迷宫导航到人类在提示下继续按0或说“我想要客户服务代表”。用于牙科服务。
平均等待
当前等待20
排名(电话号码中)1
排名(总体)1
替代方法电话,聊天,电子邮件,网络,推特
沟通质量55%
帮助质量54%
客户票2,856
信息最后更新Tue Sep 21 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Aetna's Best Toll-Free/800 Customer Phone Number

这是Aetna的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Aetna座席的工具。该电话号码是Aetna的最佳电话号码,因为像您这样的36,156客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答877-238-6200的呼叫的客户服务部门解决的常见问题包括Get insurance, Renew coverage, Make a claim, Delayed claim, Coverage question和其他客户服务问题。您要呼叫的Aetna呼叫中心有California, Philippines, Texas名员工,并且根据客户而开放Mon-Fri 8am-8pm EST。 Aetna总共有13个电话号码。与Aetna代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Aetna - by phone or otherwise

尽管877-238-6200是Aetna最好的免费电话号码,但是共有17种方法可以与他们联系。根据其他Aetna个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其新客户部门的844-202-4408电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过844-202-4408来购买新客户。如果您认为此信息不正确或知道与Aetna联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Aetna.

What is GetHuman's Relationship to Aetna?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Aetna. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Aetna Contact Info

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