Canon USA Customer Service

Calling Canon USA is a simple process for anyone seeking technical support, repair assistance or product purchases. Upon reaching Canon, I was greeted with an automated message prompting me to say my reason for contacting support. Since I currently don't own Canon products and wanted recommendations for a camera for beginners, I said the word 'cameras.'

The automated system next asked if I was calling about a product I already own or new products, so I said 'new' and was placed on a brief hold. I was immediately transferred to a customer service representative, which was encouraging since I had hoped it would be a brief wait.

The rep asked how he could help me, and I shared that I was considering purchasing a camera for a teen who is a novice photographer. He asked a few questions about my budget restrictions and whether the camera would be needed for job-related purposes or personal use. I explained it would be for mostly a hobby and could potentially be used for paid photography projects down the road. My budget was under $500. 

While on the phone, the rep was able to search his database for possible cameras that could fit within these parameters. He also suggested I visit Canon's website to browse the cameras and accessories posted there. For those new to photography and using digital cameras, the rep shared one option with me that was under my budget at around $430 and could be a good choice for a teen. It was a 24.1-megapixel camera, known as Canon's EOS R100 Body, and he directed me to the link online to see the camera's specs. 

He explained that I would have the ability to buy add-on options, such as a camera lens, but he didn't think that was necessary now for starting out. I noticed that Canon offered a protection plan for an added cost, and he said the plan is helpful by providing coverage and care for any accidental damage, maintenance issues, and necessary part replacements. In addition, the protection plan provides free shipping when cameras are purchased online. The rep also said that Canon sells refurbished cameras at a reduced cost and are also eligible for the protection plan.

While this sounded like a potential match for what I was looking for, I told the rep I'd like to see and hold the camera in person before buying and asked if that was possible. He said some local retailers, such as Best Buy, carry the cameras, as well as specialized photo and camera shops. He shared the link on Canon's website where I could search for a local sales provider or dealer near me.

After about 10 minutes on the phone, I thanked him for his time, and the call ended. I found it to be an efficient use of time thanks to a patient and helpful service rep who was easily accessible.