Pogo - EA Games 客户常见问题解答

If Mahjong Garden is not loading past 12%, it could be due to various reasons such as browser compatibility, cache issues, or network problems. We recommend clearing your browser's cache and cookies, ensuring you have the latest version of your browser, and checking your internet connection. If the issue persists, trying a different browser or device may help.

If you are having trouble purchasing gems in the Pogo app, first check your internet connection and ensure that your payment method is valid and up to date. Sometimes, temporary issues with the app or store can also affect purchases. Try restarting the app or your device to see if that resolves the issue. If the problem persists, it may be beneficial to look for any updates to the app or consult the support section for further troubleshooting steps.

If you are not receiving the verification code, ensure that you are checking the correct email or phone number associated with your account. Also, check your spam or junk email folders. If the issue persists, consider resetting your password again and requesting the verification code. Sometimes, network or server issues can affect the sending of codes.

We're sorry to hear about your loss. To cancel an account for a deceased person, please follow the specific process outlined on the Pogo - EA Games platform. This typically involves providing necessary documentation to verify the account holder's status. You will find detailed instructions and requirements regarding this matter on the page you are currently viewing.

To resolve issues with verifying your identity due to an outdated email address or phone number, please follow the steps on the verification page. There may be options to recover your account or reset your information. If you're unable to proceed, please look for alternate verification methods provided on the site.