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Lazada 客户常见问题解答

最佳答案和操作指南

Lazada 的电话号码是多少?

我们最常被问到的问题是如何与 Lazada 客服人员沟通。点击此处获取联系信息、电子邮件和聊天选项、联系人工客服、等待时间等信息。

Lazada 卖家评级系统是什么?

Lazada 卖家评级系统是一项功能,允许客户提供反馈并评估他们与卖家的体验...
询问有关Lazada客户服务的任何问题,立即获得答案。

最近 Lazada 个客户问题

how do you know if a store is verified

To know if a store is verified on Lazada, look for the "Official Store" badge on the seller's page. This badge indicates that the seller has met Lazada's verification criteria, ensuring authenticity and reliability. Additionally, you can check customer reviews and ratings for further assurance of the store's credibility.
询问时间:Nov 22, 2024 7:55 AM

After changing to another phone, my lazpaylater account could no longer be found. How can I retrieve it?

We're sorry to hear about the issues you're experiencing with your LazPayLater account. To retrieve your account, you should first try reinstalling your Lazada app. If that doesn't resolve the issue, sign in using your old device and check your account settings to ensure that LazPayLater is enabled. If you're unable to resolve the issue, we recommend that you update your app to the latest version. Alternatively, ensure that you're logging in using the correct account details, as LazPayLater is linked to your Lazada account. If all these steps fail to retrieve your LazPayLater account, there might be a technical issue. We're not sure about that.
询问时间:Apr 12, 2024 8:01 PM

Why can't I initiate the return process for my order?

There could be several reasons why you're unable to initiate a return. The return window for your purchase may have closed (typically, Lazada offers a return within 7 days for most items). Also, not all items are eligible for return, especially perishables, digital products, or personal care items. Another possible reason could be that your order may not have been marked as 'Delivered' in Lazada's system. Please make sure you check all these considerations. If you're still unable to initiate a return, there may be a glitch in the system and we suggest trying again later.
询问时间:Apr 3, 2024 7:51 AM

Can I have a refund if I'm scammed and received a defected product after I mark it received order?

Yes, you can. If you have received a defective product or have been scammed, Lazada offers a "Return & Refund" policy. You can initiate a return by going to your order details and clicking on the "Return" button. The product will undergo a quality check, and if it is indeed defective, a refund will be processed back to your original payment method. However, this process must be triggered within 7 days of receiving the product. Please make sure to provide detailed information about the defect so they can handle your request accurately.
询问时间:Apr 3, 2024 7:41 AM

Your account has been locked for safety

We're sorry to hear about your account. Lazada may temporarily lock accounts due to suspicious activity for the safety of our users. Typically, you should receive an email with instructions on how to unlock your account. If you did not receive one, please check your spam folder. If you still cannot find it, it's possible you may have to reset your password. If all else fails, it's best to reach out to Lazada's customer support for further assistance.
询问时间:Mar 21, 2024 12:38 PM

帮助我解决Lazada客户服务问题

Order Tracking

如何追踪我的订单?

要跟踪您在 Lazada 上的订单,请登录您的帐户并转到您的订单历史记录。从那里,您可以找到跟踪信息...

Payment Methods

Lazada 接受哪些付款方式?

Lazada 接受多种付款方式,为客户提供便利和灵活性。客户可以选择支付他们的...

LazMall

什么是 LazMall?

LazMall是Lazada独家提供的网上购物平台。它保证客户可以放心地从信誉良好且...

Return Policy

Lazada 退货政策是什么?

Lazada 退货政策允许客户在交货之日起 7 天内退货。物品可以退回,如果...

Warranty Policy

Lazada 保修政策是什么?

Lazada 保修政策为客户所购买的产品提供保证。根据产品类别,Lazada...

Delivery Time

交货需要多长时间?

交货时间取决于产品的位置和可用性。 Lazada 努力在 1-7 个工作日内交付您的订单...

Seller Rating

Lazada 卖家评级系统是什么?

Lazada 卖家评级系统是一项功能,允许客户提供反馈并评估他们与卖家的体验...
我们会查看客户向 GetHuman 报告的 Lazada 个问题,以确定哪些问题最为常见,以及需要花多少时间研究如何解决这些问题。
已向 GetHuman 报告 Lazada 个问题
常见问题目录

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