You can track your parcel by using the tracking number provided in your shipping confirmation. Just enter this number on our tracking page to see the current status and location of your delivery.
询问时间：Dec 21, 2024 3:18 PM
My package was sent back to the store what do I do now
If your package has been sent back to the sender or store, the best course of action is to contact the store directly for assistance. They can provide information on whether your order can be resent or if a refund is possible. Make sure to have your order details ready when speaking to them.
询问时间：Dec 10, 2024 1:16 PM
My order has gone missing they have delivered to to the wrong address and I need it
If your order has been delivered to the wrong address, we recommend checking the tracking information for specifics on the delivery. You may also visit the most recent updates for assistance with missing packages. There is a link to the most up-to-date contact information right here on this page for further support.
询问时间：Dec 2, 2024 2:22 PM
I am expecting a delivery this morning but will not be at home. Can the parcel be left at my front door instead.
DPD typically requires a signature upon delivery, but if you're not home, you can leave specific instructions for the driver. You may also choose to have the parcel delivered to a safe place or a neighbor's address if you have set this up in advance through your online account. Check your delivery options to see what arrangements can be made.
询问时间：Aug 26, 2024 8:58 AM
I need to collect my parcel from a depot
To collect your parcel from a DPD depot, you will need to bring suitable identification, such as a driver's license or utility bill, that matches the name and address on the parcel. Make sure to check the depot's opening hours and arrive during that time. You may also need your tracking number or delivery note to retrieve your parcel.