DPD Customer FAQ

We understand how frustrating delays can be. Several factors can cause parcels to be delayed, including weather conditions, high package volumes, or operational issues. We recommend checking the tracking information for updates on your parcel's status. Thank you for your patience as we work to get your delivery to you as soon as possible.

To track your parcel, please use the tracking number provided on the DPD website or app. Enter your tracking number to see the current status and location of your parcel.

If DPD has indicated that your parcel is at their depot, it is likely awaiting redelivery or pickup. You can check the tracking information provided in your confirmation email or SMS to see the latest updates on your parcel. There may also be options to arrange redelivery or pick it up directly from the depot, depending on their policies. For further assistance on how to proceed, you can find the most up-to-date contact information right here on this page.

To change the address for your DPD delivery, you can typically do this through the DPD tracking page or app. Enter your tracking number to access your delivery details, and look for the option to change the address. Please note that changes may only be possible before the delivery is out for dispatch. If you encounter any issues, refer to the link for the most up-to-date contact information right here on this page.

If you're having trouble opening the DPD locker with your QR code and tracking number, ensure that you are using the correct QR code designated for that specific locker. Make sure to hold your device steady while scanning, and check that the locker is not already in use by another customer. If issues persist, please refer to the most up-to-date contact information here on this page for further assistance.