Apollo Group 客户常见问题解答

To change your email and password, you will need to log into your account. Once logged in, navigate to the account settings or profile section, where you should find options for updating your email address and password. Follow the prompts to make your changes, and ensure you save any modifications before exiting the settings.

To reset your password for Apollo TV, look for the "Forgot Password?" link on the login page. Following that link will guide you through the steps to reset your password. You will typically need to provide your registered email address to receive a reset link. If you encounter issues, make sure to check your spam or junk mail folder for the email.

This issue might be due to a temporary server problem or a network connectivity issue on your end. Try restarting your modem/router and the device you are using for Apollo Group TV. If the problem persists, you may need to wait a few minutes and try again, as the server might be experiencing high traffic or maintenance.

We apologize for the inconvenience you're experiencing. First, please ensure you have a stable internet connection. If that's not the issue, restarting your device might help. It's also worth checking if there's enough space on your device for the update. You should also look at whether your device's operating system supports the latest Apollo app version. Lastly, you might want to try uninstalling the app and then reinstalling it from your device's app store. If you've tried all these steps and the problem persists, there might be an issue with the app that needs to be fixed by our developers.

We're sorry to hear about your difficulties. First, check your Internet connection as this could be a factor in the functioning of your subscription. If the problem persists, ensure that your Apollo Group subscription is valid and up-to-date. If both of these areas are in order, it's possible that there are temporary technical problems with Apollo Group's services, which they typically resolve as quickly as possible. If within a short period of time your problem is not resolved, it would be advisable to reach out directly to Apollo Group's customer support to detail the nature of your issue for further guidance.