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Amazon Germany 客户常见问题解答

最佳答案和操作指南

Amazon Germany 的电话号码是多少?

我们最常被问到的问题是如何与 Amazon Germany 客服人员沟通。点击此处获取联系信息、电子邮件和聊天选项、联系人工客服、等待时间等信息。

亚马逊德国有哪些客户评论和评级选项?

在亚马逊德国,顾客有机会对他们购买的产品进行评论和评分。这些评论作为反馈...
询问有关Amazon Germany客户服务的任何问题,立即获得答案。

最近 Amazon Germany 个客户问题

I want to return a printer that was sent to me by mistake.

To return a printer sent to you by mistake, follow the return process for incorrect items. Log into your Amazon account, navigate to "Your Orders," find the order with the printer, and select "Return or Replace Items." Follow the prompts to complete your return request. You'll receive instructions on how to send the printer back, including a return shipping label if necessary. Make sure to return it within the return window specified in the return policy.
询问时间:Oct 13, 2024 9:10 AM

How to contact amazon.de customer service without logging in? Email for example?

There is a link to the most up-to-date contact information right here on this page that you're currently viewing.
询问时间:Jul 15, 2024 9:11 AM

Hello. I wanted to pay for the order by Amazon.de gift card. Amazon canceled order and voided card balance. It ask to upload the gift card purchase receipt. How can I do it when custom service does not have e-mail? Calls are useless

I'm sorry to hear about your issue. Follow these steps to upload the gift card's purchase receipt to Amazon Germany: 1. Sign in to your Amazon account. 2. Go to 'Your Account' and select 'Manage Payment Options'. 3. Look for 'Amazon Gift Card' and select 'Edit Payment Method'. 4. From here, you should see an option to upload a receipt. Please make sure the receipt clearly shows the store where the card was purchased, the purchase date, and the card's activation confirmation. If you've disposed of your receipt, reach out to the store where you purchased your gift card, who may be able to provide a copy of your receipt.
询问时间:Apr 15, 2024 6:39 PM

Order # 305-6174139-7045131 I did not sign up for Amazon Prime. Therefore, please remove my name from your Prime list.

As an FAQ assistant, I'm unable to process your request directly. However, if you believe you've been signed up for Amazon Prime unintentionally, you should log in to your Amazon account and check your membership status. If you are indeed a Prime member, you can cancel the membership yourself in the "Manage Your Prime Membership" section of your account. If you need further help, contacting Amazon Customer Service directly will be the fastest way to resolve this issue.
询问时间:Apr 15, 2024 8:22 AM

Am using a new number and I can't log into my amazon account

We understand it can be inconvenient when you can't log into your Amazon account. If you're having trouble logging in because of a new phone number, you'll need to update your account information. To do this, click on "Your Account" on Amazon.de, select "Login & security," and then "Edit" next to the respective option. Enter your new phone number and click "Confirm" to save changes. For security reasons, you may need to verify the change with an old phone number or an alternative contact method if you have added one, so it's always advisable to update your personal details before any changes.
询问时间:Apr 14, 2024 12:38 AM

帮助我解决Amazon Germany客户服务问题

Delivery Options

亚马逊德国有哪些送货方式?

亚马逊德国提供多种配送选项,以满足不同客户的需求。大多数商品都可以使用标准交付...

Order Management

我可以取消或修改我在亚马逊德国的订单吗?

是的,您可以取消或修改您在亚马逊德国的订单,但这取决于您的订单状态。如果您的订单尚未...

Return Policy

亚马逊德国的退货政策是什么?

亚马逊德国的退货政策允许买家在收到商品后 30 天内退货。物品必须是全新且未使用过的...

Membership Programs

亚马逊德国有会员计划吗?

是的,亚马逊在德国提供 Prime 会员计划。会员可享受一系列福利,包括免费...

Payment Methods

亚马逊德国接受哪些付款方式?

亚马逊德国接受各种付款方式,包括信用卡(Visa、万事达卡、美国运通卡)、借记卡和亚马逊...

Amazon Prime

什么是 Amazon Prime?它在德国如何运作?

Amazon Prime 是亚马逊提供的一项付费订阅服务,可提供多种优惠。在德国,客户可以...

International Sellers

我可以在德国亚马逊上向国际卖家订购商品吗?

是的,您可以在亚马逊德国上向国际卖家订购产品。亚马逊提供来自世界各地卖家的各种产品...

Reviews & Ratings

亚马逊德国有哪些客户评论和评级选项?

在亚马逊德国,顾客有机会对他们购买的产品进行评论和评分。这些评论作为反馈...
我们会查看客户向 GetHuman 报告的 Amazon Germany 个问题,以确定哪些问题最为常见,以及需要花多少时间研究如何解决这些问题。
已向 GetHuman 报告 Amazon Germany 个问题
常见问题目录

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