Calling T-Mobile was a breeze. It was possibly one of the easiest phone calls I have ever had to make, which is ironic because before calling I was super frustrated. I have been dealing with my Wi-Fi not working correctly for some time and I have tried to fix it at least ten times. I have talked to someone on the T-Mobile app and read the forum suggestions on the website. It doesn't seem to matter how often I restart the tablet or change my phone settings; it won't work right.
I finally ended up calling because I am flying through my data at times when I should be on Wi-Fi. The problem is when I connect to the Wi-Fi, everything moves super slow, and I can't browse the internet that way. I usually turn off the Wi-Fi and just use my streaming data, but that gets me in trouble as well. So it's like a no-win situation, and I always lose. I knew that it was time to get help.
However, I didn't have high expectations because phone companies are notorious for their long wait lines. Prior to T-Mobile, I had AT&T, and I could have written a book while waiting to talk to them. T-Mobile has almost as many customers and products, so I figured I would end up on hold for a while here as well.
When I called this number, I was greeted by a voice assistant who said, "Welcome to T-Mobile, the Uncarrier Sales Lines. As part of this call, T-Mobile may collect information about you to provide the best service possible. To become a new T-Mobile customer, say new. If you are a current T-Mobile customer, please say my account."
I'm not sure what happened, but I didn't get a chance to say anything before it caught background noise or something and moved on to the next step. The voice assistant then said something along the lines of, "You’ve reached T-Mobile; we are currently experiencing longer wait times than normal. We are sorry. You can use text or customer support within your app to get answers. How can I help?” It talked pretty fast, and I was confused since it jumped a few steps.
However, this seemed to work in my favor because despite the message that they were very busy, once I answered, "Talk about my Wi-FI." I almost immediately got to someone. The phone didn't even ring, and I didn't even have to listen to music. Someone named Chen answered with a friendly greeting, and I had only been on the phone for about a minute at that point. This was one of the quickest phone calls I have ever been on.