This Chase customer service number is intended to help customers calling from outside the United States. Specifically, this number is set up to assist customers with Chase checking and savings accounts who believe they may be victims of fraud or identity theft.
When I called this number, I was greeted by a pre-recorded message informing me that all customer service agents were busy helping other customers. I was told the wait time to speak to an agent was more than 15 minutes. Chase does offer a callback service that allows you to request an agent return your call when they become available.
I chose the callback option and was told that my call would be returned in 21 minutes. Helpfully, the system informs you what number the agent will be calling from, making it easy to screen for the callback. In my case, the call came more quickly than anticipated — a Chase customer service agent rang back in just under 10 minutes.
Although I had called the number intended for international customers, the Chase representative I spoke with had no issue with the fact that I am located in the United States. Likewise, although the number is advertised as being specifically for issues with checking and savings accounts, the representative was also able to access information about my Chase credit card accounts.
Despite the fact the number I called from (and received a callback on) is connected to all of my Chase accounts, I was required to provide personal information about myself to confirm my identity. This will likely be comforting for most callers, particularly since some will be calling about fraud issues.
The representative I spoke with was friendly and accommodating. She was able to answer questions about several different accounts I have with Chase (including a checking account and a credit card account). She did note that under certain circumstances, I might need to be transferred to a different department to resolve my issue. For instance, if I'd called to report a lost card, she would have to internally transfer my call to another representative.
Customers might be calling Chase about a host of issues related to their banking and credit accounts, from suspected fraud to closing an account to requesting a new card. Based on my experience, a Chase customer service representative would be able and willing to help with any of those issues.
If the purpose of your call is to report suspected fraud, identity theft, or unauthorized charges on your account, you'll need to speak directly to a Chase representative. They can investigate the situation and, if necessary, put a hold or cancellation request on the affected account.