Mon-Fri 8am-5pm PST · Ask for the Manager of the Technical Support Team · For customer support, press 1. For sales, press 2. If you know your party's extension, you can press it at any time. If you do not know your party's extension, press 5 for dial by name. If you have a mailbox on the system, press the # key.
以下是我们的研究团队对Adobe Systems电话系统问候方式的描述： If you're calling from a cell phone, press 1 to receive a text message from us. Then reply to the text with your Adobe ID.
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：Press 1, then 2
以下是我们从 Adobe Systems 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Hello. You've reached Adobe customer care.
Let's get you to the right place.
To serve you faster, you may provide your Adobe ID so that we can identify your account.
If you are calling from a cell phone, please press one to receive a text.
We request you to respond with your Adobe ID.
If you're following up on a recent issue, press one.
If you
Please wait while we transfer your call.
We'll connect you with an agent as soon as possible. Your call may be monitored or recorded to ensure quality service.
One, if you haven't already, please visit adobe dot com and use our search bar for self-service options related to your issue.
To"
与 Adobe Systems 的通话摘录
Wednesday, January 3, 2024 7:44 PM
他们可能需要您帐户上的电话号码
"Hello. You've reached Adobe customer care.
I'm an automated system that can handle complete sentences.
To assist you faster, please provide your Adobe ID to identify your account.
If you are calling from a cell phone, we may send you a text message and ask for your Adobe ID."
与 Adobe Systems 的通话摘录
Monday, November 11, 2024 6:47 PM
他们可能会询问您打电话的原因（而不是菜单）
"Hello. You've reached Adobe customer care.
I'm an automated that can handle complete sentences.
To assist how can I help you?"
与 Adobe Systems 的通话摘录
Saturday, September 28, 2024 12:09 AM
第一个电话菜单
"Hello.
You've reached Adobe customer care. Let's get you to the right place.
One moment while we look up your information.
For questions about your Adobe account, like billing, redemption codes, or cancel if you have a trial account or an existing subscription or if you have a question about charges on your account, press one.
For questions about your Adobe account, like billing, redemption codes, or cancellation for products other than stock, press one.
If you need help downloading, installing, activating, or using your Adobe product, press two."
与 Adobe Systems 的通话摘录
Friday, November 1, 2024 7:25 PM
按1后
"If you have a query on a non subscription product or a one time paid license with us, press two.
To hear these options again, press star.
To go back to the previous menu, press pound.
If you have a trial account or an existing subscription or if you have a question about charges on your account, press one."
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Adobe Systems 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Adobe Systems 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Adobe Systems 最不繁忙的一天是 Wednesday。最繁忙的一天是 Tuesday，相比之下，这一天平均通话量多 81%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 254 个电话的样本。
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
客户为何致电Adobe Systems
如果您在致电 Adobe Systems 之前有时间阅读一些资料，我们建议您阅读一些针对具体问题的文章。