Ask for the Manager of the Technical Support Team · For customer support, press 1. For sales, press 2. If you know your party's extension, you can press it at any time. If you do not know your party's extension, press 5 for dial by name. If you have a mailbox on the system, press the # key.
以下是我们的研究团队对Adobe Systems电话系统问候方式的描述： If you're calling from a cell phone, press 1 to receive a text message from us. Then reply to the text with your Adobe ID.
以下是我们从 Adobe Systems 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Hello. You've reached Adobe customer care.
Let's get you to the right place.
To serve you faster, you may provide your Adobe ID so that we can identify your account.
If you are calling from a cell phone, please press one to receive a text.
We request you to respond with your Adobe ID.
If you're following up on a recent issue, press one.
If you
Please wait while we transfer your call.
We'll connect you with an agent as soon as possible. Your call may be monitored or recorded to ensure quality service.
One, if you haven't already, please visit adobe dot com and use our search bar for self-service options related to your issue.
To"
与 Adobe Systems 的通话摘录
Wednesday, January 3, 2024 7:44 PM
他们可能需要您帐户上的电话号码
"Hello. You've reached Adobe customer care.
I'm an automated system that can handle complete sentences.
To assist you faster, please provide your Adobe ID to identify your account.
If you are calling from a cell phone, we may send you a text message and ask for your Adobe ID."
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Adobe Systems 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Adobe Systems 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Adobe Systems 最不繁忙的一天是 Wednesday。最繁忙的一天是 Thursday，相比之下，这一天平均通话量多 83%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 80 个电话的样本。
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
最短的等待时间
我们测量了最短保持时间为 Monday。队列中等待时间最长的平均时间为 Tuesday。
最佳通话时间
总而言之，致电 Adobe Systems 的最佳日子是 Wednesday。这一天的电话系统等待时间并不是最短的，但我们仍然推荐它，因为它是低通话量和短等待时间的理想组合。此外，我们相信Adobe Systems在Wednesday的呼叫中心人员配备很到位。
为什么要拨打这个Adobe Systems号码？
以下是最近对 Adobe Systems 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似？
协助认证签名: "I'm trying to figure out how to provide a certified signature on a document."
- 来自持续 16 分 23 秒的通话，Apr 4, 2024 2:39 PM
询问软件: "What is the best way if I want to get photoshopped?"
- 来自持续 4 分 53 秒的通话，Mar 22, 2024 10:51 PM
订阅退款查询: "I canceled my subscription but was charged seventy dollars and I want to know when I'm gonna get my refund."
- 来自持续 10 分 22 秒的通话，Mar 20, 2024 5:32 AM
反复请求操作员: "I need to speak to an operator, please."
- 来自持续 28 秒的通话，Feb 16, 2024 10:12 PM
请求退还月费: "I want to be paid back in my card on my bank account for the monthly charges since December."
- 来自持续 33 分 59 秒的通话，Jan 17, 2024 10:31 AM
意外订阅 Adobe Lightroom: "I accidentally subscribed to Adobe Lightroom since last December, can you help me cancel it?"
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
