If you know your party's extension, please dial it now or press pound for our corporate names directory. If you're calling to report an accident or a loss for the first time, press one. If you have a question on your bill or want to make a payment, press two. For underwriting, press four."
When you call MAPFRE Insurance's customer service phone number with a customer problem, you're greeted by an automated message system. If you know your party's extension, you're able to dial it now; if you don't know your party's extension, you can press the pound key to access the corporate names directory.
After relaying this information, you're presented with three options: press one to report an accident or loss for the first time; press two if you have questions regarding billing or would like to make a payment; or press four for underwriting. There is no option for number three. I found it rather odd that there's only an option for reporting an accident or loss for the first time, or why that's specified at all. Perhaps it has to do with MAPFRE Insurance's policies and procedures, which I am admittedly not overly familiar with.
If you do not make a selection, the automated message system will repeat. With other message systems I've encountered, they will repeat for a number of cycles, usually two, and then either automatically transfer you to a representative or terminate the call. With MAPFRE, the system just continues to repeat ad infinitum. Considering there isn't a direct option to speak with a representative, and no failsafe option, for lack of a better term, this limits user accessibility.
As none of the three options were personally applicable, I wasn't sure what to do. I arbitrarily selected the first option in an attempt to reach a representative and was met with an additional message system. I pressed one, indicating I was reporting a new claim, and was then presented with an additional menu. I then pressed three—check on the status of a current claim—and was transferred to the "waiting room," where I was then able to reach a representative.
Once connected, the rep was helpful, amiable, and understanding of the fact I wasn't calling in regards to a claim but was rather trying to reach a human. The automated system needs improvement, but at least the staff seem to be great!
This is MAPFRE Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MAPFRE Insurance agent. This phone number is MAPFRE Insurance's best phone number because 3,312 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-513-4813 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call MAPFRE Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, MAPFRE Insurance has 2 phone numbers. It's not always clear what is the best way to talk to MAPFRE Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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