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Minecraft 客户常见问题解答

最佳答案和操作指南

如何联系Minecraft客户服务?

我们最常被问到的问题是如何与 Minecraft 客服人员沟通。点击此处获取联系信息、电子邮件和聊天选项、联系人工客服、等待时间等信息。

如何恢复我的Minecraft帐户?

如果您忘记了密码或怀疑您的 Minecraft 帐户已被黑客入侵,可以使用这些有用的方法来恢复您的 Minecraft 帐户...

如何访问我的旧Minecraft帐户?

要访问您的旧 Minecraft 帐户,请访问 Minecraft 网站,找到“支持”部分,导航到“帐户登录”,然后选择...
询问有关Minecraft客户服务的任何问题,立即获得答案。

最近 Minecraft 个客户问题

How do i connect with my realm

To connect to your Minecraft Realm, launch Minecraft and select "Minecraft Realms" from the main menu. Then, click on your Realm's name to enter it. If you don’t see your Realm, ensure you are logged in with the correct account that owns the Realm. Make sure your game version matches the version of the Realm you're trying to join. If prompted, download any necessary updates. Once you are in, you can enjoy playing with friends in your Realm!
询问时间:Aug 16, 2024 4:06 AM

if i write a story based on my own creation of herobrines origins and put it on a website or online is that okay?

Yes, you can write and share your own stories based on your creations, but you should ensure that you respect Minecraft's terms of use and content guidelines.
询问时间:Jul 18, 2024 3:17 PM

Can I get a refund for a game in the Minecraft marketplace?

Refund policies for purchases made within the Minecraft Marketplace are managed by the store from which the purchase was made. For example, if you bought content on Xbox, you'd need to contact Xbox support regarding their refund policy. If you bought content from Google Play, you'd contact Google Play support for their policies, and so on. It’s important to note that all sales are final in many cases. So, it's always a good practice to be sure about your purchases before you make them.
询问时间:May 13, 2024 2:38 PM

Ich habe Java und bedrock gekauft und nur Bedrock erhalten

Wenn Sie beide Versionen von Minecraft gekauft haben, Java und Bedrock, aber nur die Bedrock Version erhalten haben, könnte das ein Problem mit Ihrem Konto oder mit dem Kaufprozess sein. Überprüfen Sie zuerst, ob der Kauf bei der Java-Version erfolgreich war. Falls ja, sollten Sie das Spiel in Ihrem Konto finden. Falls es nicht vorhanden ist, wenden Sie sich am besten an den Kundendienst für eine Klärung. Sie können auch versuchen, das Spiel erneut herunterzuladen. Stellen Sie sicher, dass Sie in das richtige Konto angemeldet sind, das Sie während des Kaufprozesses verwendet haben.
询问时间:Apr 8, 2024 10:42 AM

when ever I sign in it tells me to buy now and It docent let me play when I already bought it

This issue could be due to your account not recognizing your purchase. The first thing we recommend would be to ensure you're signed into the correct account that was used to purchase the game. If you've recently changed your username or password, it might take a while to update. Secondly, make sure you are using the correct version of Minecraft for your purchase. For example, the Java edition and Bedrock edition are separate purchases. If you're sure you're on the right account and version, and you're still having issues, it might help to reinstall the game. If none of the above works, your best bet is to get in touch with Mojang's customer support. They'd be able to check your account status and help resolve the issue for you.
询问时间:Mar 31, 2024 1:13 PM

帮助我解决Minecraft客户服务问题

Account Recovery

如何恢复我的Minecraft帐户?

如果您忘记了密码或怀疑您的 Minecraft 帐户已被黑客入侵,可以使用这些有用的方法来恢复您的 Minecraft 帐户...

如何访问我的旧Minecraft帐户?

要访问您的旧 Minecraft 帐户,请访问 Minecraft 网站,找到“支持”部分,导航到“帐户登录”,然后选择...

Subscription Management

如何停止为Minecraft(Mojang)付款?

Minecraft 允许您在两种订阅类型之间进行选择;一次性和定期付款。要停止为您的 Minecraft 付款,请遵循...

Download Issues

如果我的Minecraft下载停止,该怎么办?

下载游戏时,您可能会注意到它在下载完成之前停止。这可能会带来很大的不便。这里有一些...

Report a Problem

如何使用Minecraft报告游戏中的问题?

为了报告 Minecraft 的错误和其他游戏内问题,您必须在 Mojang 的错误跟踪器上创建一个帐户。这里是...

Server Status

Minecraft登录服务器是否关闭?

如果您在使用 Minecraft 时遇到问题或者无法登录您的帐户,则有可能是 Minecraft 服务器的问题,而不是...

Username Change

如何更改我的 Minecraft 用户名?

要更改您的 Minecraft 用户名,请登录您的 Mojang 帐户并导航至您的个人资料设置。从那里,您可以单击...

Cross-Platform Play

我可以在不同平台上与朋友一起玩 Minecraft 吗?

是的,您可以与不同平台上的朋友一起玩 Minecraft。 Minecraft 支持跨平台游戏,这意味着您可以连接...
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