Malwarebytes 客户常见问题解答

We're sorry to hear about your experience. It's possible that you received a phishing email, a fraudulent attempt to obtain sensitive information such as usernames, passwords, and credit card details by disguising as a trustworthy entity. Malwarebytes will never send unsolicited emails to purchase or download their product. It's recommended to not click on any links in the email or provide any personal information. Instead, delete the email immediately from your inbox. Ensure your email settings are set to the highest security level, and consider reporting the phishing email to your email provider.

The Malwarebytes phone support is only available for their business customers. This policy was put into place to ensure that they can provide the highest level of service to customers who use their products in a large scale, complex business environment. If you're a personal user and need help, you can reach out to Malwarebytes through their online support tickets or forums instead. They have a team dedicated to assist personal customers and resolve their issues as quickly as possible, ensuring a quality service experience for all of their user base.

If you're having trouble accessing Malwarebytes after changing your motherboard and hard drive, it could be because the software was installed on your old hardware. You will need to reinstall Malwarebytes on your new setup. Download the latest version from the official Malwarebytes website and install it. If you have a premium subscription, you should log in with your account credentials after installation to activate the advanced features. Remember to only download software from trusted sources to prevent potential malware issues. As always, make frequent backups of your important data to minimize potential losses.

We're sorry, but as per the instructions, we can't guide you on how to contact Malwarebytes or direct you to a representative. However, Malwarebytes has a support portal where you can raise your billing issues and get them resolved. Please navigate to their official website and utilize their self-help options there to address your concern. Keep in mind that official communication from Malwarebytes always comes from "@malwarebytes.com" email addresses. Be cautious of any suspicious emails regarding billing.