Credit Karma 客户常见问题解答

If your year of birth doesn't match the information associated with your Social Security Number (SSN), it can prevent you from logging into your account. Ensure that the information you are entering is correct. If you’ve changed your name or encountered a recent life event, updating your details might be necessary in our system. Following the prompts on the login page can also help you recover access to your account. If the issue persists, it may require a review of your account details.

To access your account, log in to Credit Karma using your email and password. Once logged in, go to the account settings section. There, you can find the option to change your phone number. Follow the prompts to update your information, ensuring that your new number is entered correctly for verification.

To download your full credit score report from Credit Karma, log in to your account and navigate to the "Credit Score" or "Credit Reports" section. There, you should find options to view and download your credit report. Follow the prompts to save the report to your device.

You can recover your account by using the password reset feature on the login page. If you no longer have access to the email associated with your account, follow the instructions provided for account recovery. This may involve verifying your identity through other means. After successfully logging in, you can update your email address in the account settings. For specific steps and the most up-to-date contact information, please refer to the link provided on this page.

If you believe the email you used to set up your Credit Karma account is incorrect, you can try using any other email addresses you might have. If you still can’t access your account, look for options to recover or reset your account through the login page. Follow the prompts for account recovery, which usually involves verifying your identity.