How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Avaya phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Avaya number should go right to a real human being
Below are some clips we've found from Avaya's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Avaya client services is by your side and here to help.
Valuable emergency procedures can be found at support dot avaya dot com.
If you have been impacted by the recent weather event, please press seven."
Excerpt from a call with Avaya
Wednesday, March 20, 2024 5:55 PM
In fact, much of this information on this page is superfluous because this Avaya phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Avaya operates the call center for this 800-242-2121 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 147 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Avaya phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Avaya staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Avaya is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 147 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call Avaya
In summation, the best day to call Avaya is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Avaya number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Avaya
If you have time to do a bit of reading before you call Avaya, we recommend you read over some of our problem-specific articles.
Avaya offers a comprehensive range of communication and collaboration products designed to enhance business performance. Their product portfolio includes advanced cloud-based communication solutions, such as Avaya OneCloud, that enable seamless connectivity and productivity across multiple devices and locations. Avaya also provides powerful unified communication solutions, including IP telephony systems, messaging platforms, and contact center solutions, to streamline communication within organizations. Additionally, Avaya offers video conferencing and collaboration tools, ensuring efficient remote collaboration and virtual meetings. Furthermore, Avaya provides networking solutions for businesses, including routers, switches, and wireless solutions, enabling secure and reliable connectivity. With their diverse product offerings, Avaya empowers organizations with the tools they need to boost productivity, streamline communication, and foster seamless collaboration.
The system requirements for using Avaya products may vary depending on the specific product. Generally, Avaya products are designed to be compatible with a wide range of hardware and software configurations. However, some minimum requirements must be met. Avaya recommends using the latest version of supported operating systems, such as Windows or Linux, with a compatible processor and sufficient memory. It is also advisable to have a stable network connection for optimal performance. Additional requirements may include a supported web browser, appropriate security software, and necessary licenses for Avaya products. For a detailed list of system requirements, users can refer to the specific product's documentation or contact Avaya support for assistance.
Avaya offers comprehensive support options for their products, ensuring customer satisfaction and efficient problem resolution. These support options include various levels of technical assistance, depending on the specific needs and preferences of the customers. Avaya provides support through their knowledgeable and experienced team of experts, available via phone, email, or online chat. Additionally, customers can access extensive self-service resources through the Avaya Support website, such as product documentation, software downloads, and troubleshooting guides. Avaya also offers optional support packages, like Avaya Support Advantage, which provides proactive monitoring and maintenance to maximize product performance. Furthermore, Avaya's global network of authorized partners and service providers extends the availability of support options to customers worldwide, allowing for localized assistance and service delivery.
Click the link above to get answers to just about any Avaya customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Avaya Customer Service Contacts
There are of course other ways to contact Avaya customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Avaya provides this option.
As a last, sometimes only, resort- Avaya customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Avaya's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Avaya agent. This phone number is Avaya's best phone number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-242-2121 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Avaya first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Avaya has 2 phone numbers. It's not always clear what is the best way to talk to Avaya representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Avaya. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Avaya. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.