A:Press 1 at the first menu, then say, "Representative" two times.Our free phone can also navigate phone menus to get a live human at Wachovia for you.
Q:
Does Wachovia offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · When asked to enter your loan number or SS#, just press pound. May have to repeat several times. · Home mortgage - To get started, please enter your loan number followed by the pound sign. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Wachovia below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Wachovia phone number to document the phone system.
Here is how our research team describes the way the Wachovia phone system greets you: Wells Fargo - To get started, say "My voice is my password, please verify me."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then say, "Representative" two times.
Below are some clips we've found from Wachovia's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to Wells Fargo.
This call may be recorded, monitored, or analyzed by Wells Fargo and its service providers.
For account access or questions, say your account or card number or enter it followed by pound.
For anything else, say other options.
Account access. Say your account or card number one digit at a time.
Or enter it followed by pound. You can also say other options or press one.
Having trouble, so let's try using just your telephone keypad.
To say your answers again, press star seven at any time.
For account access or questions, enter the account or card number you're calling about followed by pound."
Excerpt from a call with Wachovia
Tuesday, March 25, 2025 4:51 PM
They may ask you to say or enter information
"Welcome to Wells Fargo.
This call may be monitored or recorded.
For account access or questions, say your account or card number or enter it followed by pound.
For anything else, say other options.
Alright. Other options. You can say, open a new account, find a branch or ATM, verify an account, or damaged card."
Excerpt from a call with Wachovia
Friday, May 24, 2024 12:01 AM
What are the hours and when should I call?
Wachovia operates the call center for this 800-922-4684 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 340 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Wachovia at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wachovia phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wachovia staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Wachovia is Sunday.The most busy day to call is Tuesday, which averages 146% more phone calls by comparison.Again, this is based on a sample of 340 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
Click the link above to get answers to just about any Wachovia customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Wachovia, and their purpose. Are any of these similar to the reason you are trying to call?
Verify an account: "I need to verify my account details."
- From a call lasting 2m 7s , Dec 13, 2024 3:43 PM
Check deposit issue: "I'm calling about the customer paid me via a check from your bank."
- From a call lasting 17m 4s , Nov 20, 2024 11:29 PM
Inquire account balance: "I'd like to get the balance on my Crown account and the last few transactions."
- From a call lasting 9m 23s , Oct 31, 2024 3:49 PM
More Wachovia Customer Service Contacts
There are of course other ways to contact Wachovia customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Wachovia customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Wachovia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wachovia agent. This phone number is Wachovia's best phone number because 1,350 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-922-4684 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Wachovia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Wachovia has 2 phone numbers. It's not always clear what is the best way to talk to Wachovia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Wachovia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wachovia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.