"Welcome to PennyMac.
With the start of the new year, we may have higher hold times through the first week of January.
To make your payment and avoid long wait times, you can use our automated phone system.
Visit our website at penny mac dot com or download PennyMac mobile.
We're working on some improvements to our automated phone system, which will offer you voice options.
To pull up your account, I'll need some information from you.
Are you an existing customer or third party calling on behalf of a customer or calling to apply for a new loan?
What's your loan number?
What are the last four digits of your Social Security number?
What's the ZIP code of the property?
I'm you to our automated phone system.
Please navigate using your phone's keypad.
Your last payment received was effective on January third two thousand twenty four.
You can review full details of your payment breakdown by logging in at w w w dot penny mac dot com.
And viewing your loan activity, or download PennyMac mobile.
To hear this information again, please press one."
与 PennyMac Loan Services 的通话摘录
Friday, January 5, 2024 5:08 PM
第一个电话菜单
"Welcome to PennyMac.
We're experiencing higher than normal hold times to speak with a representative today.
If you're calling to schedule a payment, avoid the long wait time and make your payment free of charge using our automated phone system.
You may also download PennyMac mobile or visit our web site at w w w dot penny mac dot com.
We're working on some improvements to our automated phone system.
To offer you voice options. To pull up your account, I'll need some information from you.
Are you an existing customer or third party calling on behalf of a customer or calling to apply for a new loan?
Sorry. We didn't get any input.
Sorry. I didn't recognize your input.
Say existing customer or press one for existing customer.
Say third party or press two for third party calling on behalf of a customer."
与 PennyMac Loan Services 的通话摘录
Wednesday, April 3, 2024 3:24 PM
按2后
"Important year end information.
Your year end information for last year will be made available by January thirty first.
If you are an online customer, you will receive a notification as soon as your statement is available to view, print, or download.
From the statements and documents tab, To hear frequently asked questions and resource information about COVID nineteen forbearance, press one.
Otherwise, press two."
贷款修改请求: "I'm currently not employed and looking for work, so I want to resume the original mortgage relief program."
- 来自持续 14 分 35 秒的通话，Apr 8, 2024 3:20 PM
协助访问帐户: "I bet my thing online is locked, and me and my daughter been trying to relock it and reset it, so I'm not able to even see none of my information on that."
- 来自持续 10 分 36 秒的通话，Feb 27, 2024 4:30 PM
询问购买房产: "I was inquiring about purchasing a property that PennyMac holds a mortgage on, located at one sixteen Brookside O'Fallon, Illinois."
- 来自持续 8 分 25 秒的通话，Feb 7, 2024 9:17 PM
请求与代表交谈: "I need to talk to a representative."
- 来自持续 6 分 56 秒的通话，Jan 19, 2024 11:31 PM
付钱请求: "I need to make a payment on my account."
- 来自持续 3 分 50 秒的通话，Jan 14, 2024 12:10 AM
关于一月份付款的问题: "Refinanced my house last Saturday and y'all took a payment out on the third of January, so I need that returned."