Optus - Faults Phone Number

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131 344
Customer service
Current Wait: 34分钟 (33m avg)
Hours: 24 hours, 7 days; best time to call: 9:45am
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Get to a live person fastest: 持续按下0

Reasons customers like you called recently

I PURCHSED A HOTPOIN OVEN MODEL SA* *** H BL ON **TH SEPTEMBER *****THE USER INSTRUCT...
Use $** prepaid data .i recharged yesterday and my **g did not come the .could u resolv...
Phonepe Customer Care Number justdial ********** Phonepe Customer Care Number justdial...
Have not had internet service on any of my equipment....computor ,phone ,fetch since th...
I have just connected to the NBN with Optus. Internet is working and I can make calls o...
My landline is not working in or out. My number is ** ********. I need to be able to us...
We are a school in Victoria and our phone lines are down. Our numbers are **** **** an...
My landline is not working in or out*** ********
fetch mini has not functioned for * weeks will not load and at times screen will displa...
Fb nahi khul rahi na hee password forward ho raha
Internet cables down in street no internet from yesterday and was reported yesterday wi...
Your email server has be labelled by sorbs as a spam problem see log extract showing yo...
My fetch box keeps rebooting * or * times a day.
* weeks ago i signed up with optus for a mobile, home and intrernet connection,first th...
My issue is my landline is not working for the second time in a month. The last few day...
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Our Editor's Notes on Optus - Faults's Phone-Based Customer Care

Optus is a telecommunications company that operates in Australia, offering broadband Internet, mobile phone, and, in some areas, cable television services. As the second-largest telecommunications company in Australia, Optus receives many phone calls to its customer service center every day.

Why Do People Call Optus Customer Support?

People call Optus customer service for many reasons, including:

  • Purchasing one or more services
  • Changing or canceling services
  • Technical support
  • Adding or upgrading devices
  • Questions about billing
  • Scheduling technician appointments
  • Filing a complaint about service
  • Transferring service to a new address

Best Practices for Calling Optus Customer Service

There are several things that you can do when calling Optus to improve your chances of a quick answer to a question or a speedy resolution to a problem:

  • Determine which department you need. Optus has different contact numbers for different services and departments, such as Sales, technical support, and billing questions. In addition, these departments have their own hours and days of operation.
  • Have your account number handy. You should be able to find your number on a recent bill.
  • Ensure that you have a way to take notes during the call. Notetaking can help you prepare to escalate your case if necessary.
  • If you are calling about a problem with your bill or service, think about what your ideal resolution might be. When you have a goal before calling, you may find that you are able to keep the conversation on-topic.

How Do Customers Feel About Their Calls to Optus Customer Support?

As you might expect, there are mixed opinions on the quality of Optus customer service. While some customers are satisfied with the level of phone-based service they receive, others feel differently, stating that they spend a lot of time on hold or that Optus representatives are simply unable to resolve their concerns.

Media Mentions

It should be noted, however, that surveys show that the customer service issues experienced by Optus customers are not unique in the industry. Media reports have indicated that many other telecommunications companies have dissatisfied customers.

In 2019, Optus became proactive and started offering additional options for filing customer service requests as well as establishing a "case management" approach that assigns a problem to a single representative who can work toward a resolution.

What Kind of Issues Can Optus Resolve by Phone?

Optus can resolve many issues by phone, including billing questions, helping you to reset a password, troubleshooting service and equipment, arranging for technician appointments, and transferring services.

Optus phone representatives can also answer questions about your service or services and assist in replacing or upgrading devices or equipment.

What Issues Can't Be Resolved Over the Phone?

Issues that involve equipment or line malfunctions may require a visit from a technician to resolve. If you need to return or exchange equipment, you'll have to do that by mail or at an Optus location.

What Can I Do if I am Unhappy with my Call to Optus?

If you get off a call with Optus feeling frustrated or dissatisfied, don't give up. There are options for getting your concerns addressed.

First, if you didn't take notes during your call, take some time to write down or type out what occurred during your conversation with an Optus customer service representative. Having this information in front of you when you contact Optus again can be helpful in explaining your situation.

Next, try calling again. Another agent may be better trained and able to address your concerns professionally.

If calling doesn't seem to work, consider these alternatives:

  • Use the Optus live chat option. Live chat allows you to have a written record of your communications with customer service.
  • Contact Optus via social media platforms. As with live chat, this option provides you with a record of what you and the agent say to each other during your communication.
  • Optus has online message boards that are monitored by Optus representatives. In some cases, other customers may be able to provide you with the help you need. Otherwise, an Optus agent can address your concerns.
  • Visit an Optus retail location. If your issue is complex, call ahead to find out whether a manager will be there to listen to your concern. Sometimes, face-to-face conversations are the most effective at addressing problems.
  • Australia has a Telecommunications Industry Ombudsman office that is independent of Optus and all other telecommunications providers. If you find yourself unable to properly resolve your issues with Optus, you can contact the ombudsman office and ask for assistance.

Customer Number 131 344 - by the Numbers

拨打电话131 344
可以回叫没有
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间24小时7天
最佳拨号时间上午9:45
将迷宫导航到人类持续按下0
平均等待
当前等待34
排名(电话号码中)1
排名(总体)1
替代方法电话
沟通质量79%
帮助质量70%
客户票2,880
信息最后更新Tue Oct 20 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Optus - Faults's Best Toll-Free/800 Customer Phone Number

这是Optus - Faults的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Optus - Faults座席的工具。该电话号码是Optus - Faults的最佳电话号码,因为像您这样的18,606客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答131 344的呼叫的客户服务部门解决的常见问题包括Technical Support, Account access, Service和其他客户服务问题。您要呼叫的Optus - Faults呼叫中心有Singapore名员工,并且根据客户而开放24 hours, 7 days。 Optus - Faults总共有1个电话号码。与Optus - Faults代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Optus - Faults - by phone or otherwise

131 344是Optus - Faults最好的免费电话号码,它也是与他们联系的唯一方法。根据其他Optus - Faults客户的说法,与他们的客户支持团队联系的下一个最佳方法是,将上述问题告知GetHuman,然后让我们找人帮助您。除了尝试致电之外,最好先告诉我们上面的问题是什么。如果您认为此信息不正确或知道与Optus - Faults联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Optus - Faults.

What is GetHuman's Relationship to Optus - Faults?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optus - Faults. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Medicare Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Western Union Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Medicare or Western Union. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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