Optus is a telecommunications company that operates in Australia, offering broadband Internet, mobile phone, and, in some areas, cable television services. As the second-largest telecommunications company in Australia, Optus receives many phone calls to its customer service center every day.
People call Optus customer service for many reasons, including:
There are several things that you can do when calling Optus to improve your chances of a quick answer to a question or a speedy resolution to a problem:
As you might expect, there are mixed opinions on the quality of Optus customer service. While some customers are satisfied with the level of phone-based service they receive, others feel differently, stating that they spend a lot of time on hold or that Optus representatives are simply unable to resolve their concerns.
It should be noted, however, that surveys show that the customer service issues experienced by Optus customers are not unique in the industry. Media reports have indicated that many other telecommunications companies have dissatisfied customers.
In 2019, Optus became proactive and started offering additional options for filing customer service requests as well as establishing a "case management" approach that assigns a problem to a single representative who can work toward a resolution.
Optus can resolve many issues by phone, including billing questions, helping you to reset a password, troubleshooting service and equipment, arranging for technician appointments, and transferring services.
Optus phone representatives can also answer questions about your service or services and assist in replacing or upgrading devices or equipment.
Issues that involve equipment or line malfunctions may require a visit from a technician to resolve. If you need to return or exchange equipment, you'll have to do that by mail or at an Optus location.
If you get off a call with Optus feeling frustrated or dissatisfied, don't give up. There are options for getting your concerns addressed.
First, if you didn't take notes during your call, take some time to write down or type out what occurred during your conversation with an Optus customer service representative. Having this information in front of you when you contact Optus again can be helpful in explaining your situation.
Next, try calling again. Another agent may be better trained and able to address your concerns professionally.
If calling doesn't seem to work, consider these alternatives:
这是Optus - Faults的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到Optus - Faults座席的工具。该电话号码是Optus - Faults的最佳电话号码，因为像您这样的18,606客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答131 344的呼叫的客户服务部门解决的常见问题包括Technical Support, Service, Account access和其他客户服务问题。您要呼叫的Optus - Faults呼叫中心有Singapore名员工，并且根据客户而开放24 hours, 7 days。 Optus - Faults总共有1个电话号码。与Optus - Faults代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
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In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optus - Faults. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our SafeLink Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Virgin Mobile Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like SafeLink or Virgin Mobile. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.