以下是我们的研究团队对Mr. Cooper电话系统问候方式的描述： Thank you for calling Mr. Cooper, your home loan company. We're happy to let you know we're back up and running after a recent system outage. Please note that we are currently experiencing high call volumes and longer than normal wait times. Remember, you can now make a payment, access your payment history, and more in your online account or through our automated phone system. To securely access your account, which would you like to use? Loan Number or Social Security Number?
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：Must choose an option 1-3, then follow prompts.
以下是我们从 Mr. Cooper 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Thank you for calling Mr. Cooper, your home loan company.
Tax season is approaching.
Year end tax statements will be available online mid January.
And in the mail no later than January thirty first.
To securely access your account, which would you like to use?
Loan number or Social Security number?
I'm afraid I didn't catch that. Tell me what you like to use to securely access say, loan number, or Social Security number.
I'm afraid I didn't hear you.
Tell me what you'd like to use to securely access your account.
Say loan number or Social Security number.
We seem to be having some difficulty here.
I'll need a little more information to get you to the right place."
与 Mr. Cooper 的通话摘录
Thursday, January 4, 2024 6:16 PM
他们可能会要求您使用拨号盘输入信息
"Thank you for calling Mr. Cooper, your home loan company.
We apologize as we are experiencing issues with our systems, and our agents currently have limited capacity to assist you.
Some payment and account updates may not be reflected accurately.
We're working on a resolution and expect systems to be back later today.
In the interim,
if you'd like to make a payment or get loan information, we recommend visiting our website at w w w dot mister cooper dot com.
To securely access your account, which would you like to use?
Loan number, or Social Security number?
Alright. Please say your enter your Social Security number."
与 Mr. Cooper 的通话摘录
Friday, March 1, 2024 7:32 PM
他们可能会要求您说出或输入信息
"Thank you for calling Mr. Cooper.
Your home loan company.
Looks like I have your record on file.
To securely authenticate you, I need the last four digits of your Social Security number.
Please say or enter the last four digits of your Social Security number."
与 Mr. Cooper 的通话摘录
Monday, November 18, 2024 6:16 AM
第一个电话菜单
"Thank you for calling Mr. Cooper, your home loan company.
It's tax season.
Year end tax statements are now available. You can get a cop online, or I can help you with that.
To securely access your account, which would you like to use?
Loan number, or Social Security number?
I'm afraid I didn't hear you.
Tell me what you'd like to use to securely access your account.
Say loan number or Social Security number.
I'm sorry. I didn't get that. To use your loan number, press one.
To use your Social Security number, press two."
与 Mr. Cooper 的通话摘录
Monday, January 22, 2024 10:26 PM
营业时间是几点？我应该什么时候打电话？
Mr. Cooper 负责运营此 833-685-2565 电话号码 Mon-Thu 7am-8pm, Fri 7am-6pm, Sat 8am-2pm ET 的呼叫中心。简短的回答是您应该调用 Friday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 2,623 通电话样本的分析（见上文）。
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Mr. Cooper 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Mr. Cooper 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Mr. Cooper 最不繁忙的一天是 Saturday。最繁忙的一天是 Monday，相比之下，这一天平均通话量多 769%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 2,623 个电话的样本。
Use this link to find customer service help through their website
最后，有时也是唯一的方法——可以通过其网站访问 Mr. Cooper 客户服务。这可能意味着要先浏览帮助文章，然后才能找到表格并“被允许”向其团队提交问题，而且很少会进行实时对话，这就是为什么 GetHuman 不推荐这样做，除非这是唯一的方法。
结论和结束语
这是 Mr. Cooper 的最佳电话号码、实时当前等待时间以及跳过这些电话线直接联系 Mr. Cooper 代理的工具。此电话号码是 Mr. Cooper 的最佳电话号码，因为像您这样的 5,466 客户在过去 18 个月内使用了此联系信息并向我们提供了反馈。接听 833-685-2565 电话的客户服务部门解决的常见问题包括 和其他客户服务问题。与其先尝试致电 Mr. Cooper，不如先描述您的问题；这样我们也许能够推荐一种通过电话、电子邮件或网络联系他们的最佳方式。Mr. Cooper 总共有 2 个电话号码。与 Mr. Cooper 代表交谈的最佳方式并不总是很清楚，因此我们开始根据客户社区的建议汇编此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
GetHuman 不为 Mr. Cooper 提供呼叫中心服务或客户支持运营。这两个组织没有关系。GetHuman 构建免费工具并共享信息以帮助像 Mr. Cooper 这样的公司的客户。对于大型公司，包括我们的 GetHuman Phone 等工具，它允许您致电公司，但无需等待在线即可获得人工代表。 我们将继续致力于开发这些工具，以帮助像您（和我们自己！）这样的客户处理杂乱的电话菜单、等待时间和客户服务带来的困惑。只要您继续与您的朋友和亲人分享，我们就会继续努力。