Mr. Cooper客户服务
电话号码和联系信息
Q:我如何在 Mr. Cooper 联系到真人？
A:必须选择选项 1-3，然后按照提示进行操作。
Q:Mr. Cooper提供 24 小时客户服务吗？
A:不是这个号码；这里的小时数是 Mon-Thu 7am-8pm, Fri 7am-6pm, Sat 8am-2pm EST。 最不繁忙的一天是 Saturday，最繁忙的一天是 Tuesday。 细节 Q:我需要等待多久？
A:平均等待时间为3分钟。 最长的保持时间为 Wednesday，最短的保持时间为 Tuesday。
我如何通过电话菜单联系到真人？
GetHuman 的研究人员经常拨打这个 Mr. Cooper 电话号码来记录电话系统。
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人： Must choose an option 1-3, then follow prompts.
以下是我们的研究团队对Mr. Cooper电话系统问候方式的描述： Thank you for calling Mr. Cooper, your home loan company. We're happy to let you know we're back up and running after a recent system outage. Please note that we are currently experiencing high call volumes and longer than normal wait times. Remember, you can now make a payment, access your payment history, and more in your online account or through our automated phone system. To securely access your account, which would you like to use? Loan Number or Social Security Number?
以下是我们从 Mr. Cooper 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Thank you for calling Mr. Cooper, your home loan company.
Tax season is approaching.
Year end tax statements will be available online mid January.
And in the mail no later than January thirty first.
To securely access your account, which would you like to use?
Loan number or Social Security number?
I'm afraid I didn't catch that. Tell me what you like to use to securely access say, loan number, or Social Security number.
I'm afraid I didn't hear you.
Tell me what you'd like to use to securely access your account.
Say loan number or Social Security number.
We seem to be having some difficulty here.
I'll need a little more information to get you to the right place."
与 Mr. Cooper 的通话摘录
Thursday, January 4, 2024 6:16 PM
他们可能会要求您使用拨号盘输入信息
"Thank you for calling Mr. Cooper, your home loan company.
We apologize as we are experiencing issues with our systems, and our agents currently have limited capacity to assist you.
Some payment and account updates may not be reflected accurately.
We're working on a resolution and expect systems to be back later today.
In the interim,
if you'd like to make a payment or get loan information, we recommend visiting our website at w w w dot mister cooper dot com.
To securely access your account, which would you like to use?
Loan number, or Social Security number?
Alright. Please say your enter your Social Security number."
与 Mr. Cooper 的通话摘录
Friday, March 1, 2024 7:32 PM
他们可能会要求您说出或输入信息
"Thank you for calling Mr. Cooper.
Your home loan company.
Our systems are going under scheduled maintenance in order to improve your home loan experience.
You will be unable to access your account beginning at eight PM Central Standard Time on Saturday.
Following this planned maintenance, all services will return to normal.
We apologize for the inconvenience.
Looks like I have your record on file. To securely authenticate you, I need the last four digits of your Social Security number Please say or enter the last four digits of your Social Security number."
与 Mr. Cooper 的通话摘录
Wednesday, April 17, 2024 3:15 PM
第一个电话菜单
"Thank you for calling Mr. Cooper, your home loan company.
It's tax season.
Year end tax statements are now available. You can get a cop online, or I can help you with that.
To securely access your account, which would you like to use?
Loan number, or Social Security number?
I'm afraid I didn't hear you.
Tell me what you'd like to use to securely access your account.
Say loan number or Social Security number.
I'm sorry. I didn't get that. To use your loan number, press one.
To use your Social Security number, press two."
与 Mr. Cooper 的通话摘录
Monday, January 22, 2024 10:26 PM
营业时间是几点？我应该什么时候打电话？
Mr. Cooper 负责运营此 833-685-2565 电话号码 Mon-Thu 7am-8pm, Fri 7am-6pm, Sat 8am-2pm ET 的呼叫中心。 简短的回答是您应该调用 Thursday。 这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 1,349 通电话样本的分析（见上文）。
重要提示：繁忙时间、等待时间、最佳通话时间
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Mr. Cooper 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Mr. Cooper 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Mr. Cooper 最不繁忙的一天是 Saturday。 最繁忙的一天是 Tuesday，相比之下，这一天平均通话量多 910%。 再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 1,349 个电话的样本。
- Mon
- Tue
- Busiest
- Wed
- Thu
- Fri
- Sat
- Quietest
最短的等待时间
我们测量了最短保持时间为 Tuesday。 队列中等待时间最长的平均时间为 Wednesday。
最佳通话时间
总而言之，致电 Mr. Cooper 的最佳日子是 Thursday。
为什么要拨打这个Mr. Cooper号码？
以下是最近对 Mr. Cooper 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似？
寻求代表: "I need to speak with a representative from Mr. Cooper."- 来自持续 3 分 56 秒的通话，Apr 8, 2024 6:11 PM
付款: "I need to make a payment on my account."- 来自持续 10 分 26 秒的通话，Apr 5, 2024 9:05 PM
贷款及宅基地查询: "I need updates on my homestead exemption and loan information."- 来自持续 7 分 33 秒的通话，Apr 4, 2024 4:34 PM
请求付款账号: "I want to know my account number so I can make a payment."- 来自持续 3 分 9 秒的通话，Apr 2, 2024 6:55 PM
抵押贷款还款援助: "I need help with my mortgage payoff, can you assist me?"- 来自持续 7 分 11 秒的通话，Mar 29, 2024 4:21 PM
询问税务: "I need help with my year end taxes."- 来自持续 6 分 17 秒的通话，Mar 28, 2024 8:08 PM
寻求客服帮助: "I need to speak to a representative for assistance."- 来自持续 5 分 26 秒的通话，Mar 22, 2024 7:12 PM
协助申请贷款: "I need help with my new loan application, including tax form and loan number."- 来自持续 6 分 36 秒的通话，Mar 18, 2024 4:31 PM
未收到付款: "I've sent my payment in over two weeks ago, and I guess you guys still haven't got it because it hasn't cleared yet."- 来自持续 13 分 41 秒的通话，Mar 14, 2024 1:18 PM
帐单查询: "I need to talk to a representative about mistakes in your billing."- 来自持续 7 分 25 秒的通话，Mar 13, 2024 8:58 PM
更多联系Mr. Cooper客服的方式
当然，除了电话之外，还有其他方式可以联系Mr. Cooper客服。下面我们按媒介列出了最佳方式。
电子邮件
通过电子邮件与客户服务部门沟通可能不是您的首选，尤其是当您的问题紧急或时间紧迫时。但电子邮件是一种几乎无处不在的沟通方式，并且 Mr. Cooper 将回复您的电子邮件。
Mr. Cooper 的网站
最后，有时也是唯一的方法——可以通过其网站访问 Mr. Cooper 客户服务。这可能意味着要先浏览帮助文章，然后才能找到表格并“被允许”向其团队提交问题，而且很少会进行实时对话，这就是为什么 GetHuman 不推荐这样做，除非这是唯一的方法。
结论和结束语
这是 Mr. Cooper 的最佳电话号码、实时当前等待时间以及跳过这些电话线直接联系 Mr. Cooper 代理的工具。此电话号码是 Mr. Cooper 的最佳电话号码，因为像您这样的 5,466 客户在过去 18 个月内使用了此联系信息并向我们提供了反馈。接听 833-685-2565 电话的客户服务部门解决的常见问题包括 和其他客户服务问题。与其先尝试致电 Mr. Cooper，不如先描述您的问题；这样我们也许能够推荐一种通过电话、电子邮件或网络联系他们的最佳方式。Mr. Cooper 总共有 2 个电话号码。与 Mr. Cooper 代表交谈的最佳方式并不总是很清楚，因此我们开始根据客户社区的建议汇编此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
GetHuman 不为 Mr. Cooper 提供呼叫中心服务或客户支持运营。这两个组织没有关系。GetHuman 构建免费工具并共享信息以帮助像 Mr. Cooper 这样的公司的客户。对于大型公司，包括我们的 GetHuman Phone 等工具，它允许您致电公司，但无需等待在线即可获得人工代表。 我们将继续致力于开发这些工具，以帮助像您（和我们自己！）这样的客户处理杂乱的电话菜单、等待时间和客户服务带来的困惑。只要您继续与您的朋友和亲人分享，我们就会继续努力。