GetHuman 的研究人员经常拨打这个 Illuminating Company 电话号码来记录电话系统。
以下是我们的研究团队对Illuminating Company电话系统问候方式的描述： In a few words, tell me how I can help you today?
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：Just keep repeating "Representative." Then say "something else." Next, just keep pressing 0, and you will be transferred to a representative.
以下是我们从 Illuminating Company 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Welcome to the Illuminating Company, a FirstEnergy company.
Your call may be monitored or recorded for quality.
FirstEnergy is currently experiencing high call volumes and a longer than normal delay can be expected.
If your call is not of an urgent nature, you may wish to contact us via our website at first energy corp dot com.
Please provide a phone number where you can be reached if a personal follow-up contact is needed.
Thank you for your understanding."
与 Illuminating Company 的通话摘录
Tuesday, January 30, 2024 1:25 PM
他们可能需要您帐户上的电话号码
"Make a payment.
To do this, I'll need to look up your account. What's the ten digit phone number associated with your account?"
与 Illuminating Company 的通话摘录
Friday, August 23, 2024 6:09 PM
他们可能会询问您打电话的原因（而不是菜单）
"Welcome to the Illuminating Company, a first energy company.
Your call may be monitored or recorded for quality.
Although our call center is closed, I'm here to help you at all times.
Using a short sentence, please tell me how I can help you today."
与 Illuminating Company 的通话摘录
Sunday, August 18, 2024 2:14 AM
他们可能会要求您说出或输入信息
"I still didn't understand what you said. Reducing any background noise may help me.
Here are some additional topics I can help you with.
Remember, you can say the option out loud if you hear the one that matches your question."
与 Illuminating Company 的通话摘录
Friday, June 14, 2024 4:38 PM
营业时间是几点？我应该什么时候打电话？
Illuminating Company 负责运营此 800-589-3101 电话号码 Mon-Fri 8am-6pm ET 的呼叫中心。简短的回答是您应该调用 Monday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 276 通电话样本的分析（见上文）。
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Illuminating Company 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Illuminating Company 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Illuminating Company 最不繁忙的一天是 Monday。最繁忙的一天是 Thursday，相比之下，这一天平均通话量多 35%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 276 个电话的样本。