GetHuman 的研究人员经常拨打这个 Florida Power & Light 电话号码来记录电话系统。
以下是我们的研究团队对Florida Power & Light电话系统问候方式的描述： What type of account are you calling about? Residential or business?
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：Say "Representative" or "Commercial." Next, say, "Something Else." Say, "It's something else." Next, say, "Open a new account." Then say, "Representative."
以下是我们从 Florida Power & Light 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Floater power and light.
If you're calling about a life threatening issue, please call nine one one immediately.
Our hours for regular business are eight AM to seven PM, Monday through Friday.
We are also open for move in and move out requests from nine AM to five PM, on Saturday.
We are always available for power related problems in including street light outages, reconnection for nonpayment, and emergency situations.
For non emergencies, you can use our automated phone system, f b l dot com, or mobile app.
Otherwise, please call back during our regular business hours.
I found an account using the phone number you're calling from."
与 Florida Power & Light 的通话摘录
Tuesday, January 30, 2024 5:56 AM
他们可能需要您帐户上的电话号码
"You can also say open a new account.
One moment, please.
We have access to your account. Please remain on the line.
Until you receive a ticket number from our outage reporting system.
We need to have a telephone number that can be used if we need to call you back concerning this problem.
Starting with the area code, please say or enter a contact phone number now, or say I don't have one."
与 Florida Power & Light 的通话摘录
Friday, February 2, 2024 10:51 PM
他们可能会询问您打电话的原因（而不是菜单）
"You can also say open a new account.
Providing your account information helps us provide a personalized experience, often reducing potential hold times and transfers.
In a few in a few words, please tell me the reason for your call."
与 Florida Power & Light 的通话摘录
Thursday, August 1, 2024 8:44 PM
他们可能会要求您使用拨号盘输入信息
"Floater power and light.
If you're calling about a life threatening issue, please call nine one one immediately.
First, let me get some information. Please say enter the FBL account number or your Social Security number."
与 Florida Power & Light 的通话摘录
Monday, September 9, 2024 3:39 PM
他们可能会要求您说出或输入信息
"Florida Power and Light.
If you're calling about a life threatening issue, please call nine one one immediately.
Our hours for regular business are eight AM to seven PM, Monday through Friday.
We are also open for move in and move out requests from nine AM to five PM, on Saturday.
We are always available for power related problems including street light outages, reconnection for nonpayment, and emergency situations.
For non emergencies, you can use our automated phone system, f b l dot com, or mobile app.
Otherwise, please call back during our regular business hours.
First, let me get some information. Please say or enter the FBL account number or your Social Security number."
与 Florida Power & Light 的通话摘录
Wednesday, November 20, 2024 12:26 AM
第一个电话菜单
"Floater power and light.
If you're calling about a life threatening issue, please call nine one one immediately.
First, let me get some information.
Please say or enter the FPL account number or your Social Security number.
You can also say open a new account.
Sorry. Say or enter your FBL account number or your Social Security number, or say, I don't have it, or press one.
If you need a moment to find it, say hold on or press two."
与 Florida Power & Light 的通话摘录
Wednesday, October 30, 2024 7:34 PM
营业时间是几点？我应该什么时候打电话？
Florida Power & Light 负责运营此 800-226-3545 电话号码 24 hours, 7 days 的呼叫中心。简短的回答是您应该调用 Sunday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 11,740 通电话样本的分析（见上文）。
点击上面的链接即可获得几乎任何Florida Power & Light客户服务问题的答案，包括针对最复杂问题的分步指南。您还可以详细说明新问题并立即获得答案。
以下是最近对 Florida Power & Light 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似？
支付账单: "Anyway, the twenty four hours I have been trying to pay my card."
- 来自持续 13 分 3 秒的通话，Nov 20, 2024 8:33 PM
信用账户验证: "I just wanna add a CR account to my three credit bureau."
- 来自持续 23 分 31 秒的通话，Nov 20, 2024 6:32 PM
付款安排请求: "I was hoping that maybe one of you nice people could maybe put me on a payment arrangement so I can just get caught up some way, somehow just to help me out."
- 来自持续 11 分 44 秒的通话，Nov 20, 2024 5:34 PM
付款安排查询: "I'm calling about a payment arrangement."
- 来自持续 4 分 53 秒的通话，Nov 20, 2024 5:28 PM
有关客户为何致电 Florida Power & Light 的信息是从客户向 GetHuman 报告的问题中提取的。