GetHuman 的研究人员经常拨打这个 Florida Power & Light 电话号码来记录电话系统。
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：Say "Representative" or "Commercial." Next, say, "Something Else." Say, "It's something else." Next, say, "Open a new account." Then say, "Representative."
以下是我们的研究团队对Florida Power & Light电话系统问候方式的描述： What type of account are you calling about? Residential or business?
以下是我们从 Florida Power & Light 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Floater power and light.
If you're calling about a life threatening issue, please call nine one one immediately.
Our hours for regular business are eight AM to seven PM, Monday through Friday.
We are also open for move in and move out requests from nine AM to five PM, on Saturday.
We are always available for power related problems in including street light outages, reconnection for nonpayment, and emergency situations.
For non emergencies, you can use our automated phone system, f b l dot com, or mobile app.
Otherwise, please call back during our regular business hours.
I found an account using the phone number you're calling from."
与 Florida Power & Light 的通话摘录
Tuesday, January 30, 2024 5:56 AM
他们可能需要您帐户上的电话号码
"You can also say open a new account.
One moment, please.
We have access to your account. Please remain on the line.
Until you receive a ticket number from our outage reporting system.
We need to have a telephone number that can be used if we need to call you back concerning this problem.
Starting with the area code, please say or enter a contact phone number now, or say I don't have one."
与 Florida Power & Light 的通话摘录
Friday, February 2, 2024 10:51 PM
他们可能会询问您打电话的原因（而不是菜单）
"Floater Power and Light.
You'd like to return to the main menu. Is that right?
Say yes or press one.
Or if it's not right, say no or press main menu.
In a few words, please tell me the reason for your call."
与 Florida Power & Light 的通话摘录
Wednesday, February 28, 2024 11:43 PM
他们可能会要求您使用拨号盘输入信息
"To report an emergency, like a downed wire or outage, say report a problem or press four.
I still didn't hear you. Enter your FPL account number or your Social Security number."
与 Florida Power & Light 的通话摘录
Friday, April 12, 2024 4:23 PM
他们可能会要求您说出或输入信息
"Floater power and light.
If you're calling about a life threatening issue, please call nine one one immediately.
Our hours for regular business are eight AM to seven PM, Monday through Friday.
We are also open for move in and move out requests from nine AM to five PM on Saturday.
We are always available for power related problems including street light outages, reconnection for nonpayment, and emergency situations.
For non emergencies, you can use our automated phone system, f b l dot com, or mobile app.
Otherwise, please call back during our regular business hours.
First, let me get some information. Please say or enter the FPL account number or your Social Security number."
与 Florida Power & Light 的通话摘录
Saturday, April 13, 2024 10:53 AM
第一个电话菜单
"Florida Power and Light.
Sorry.
Say or enter your FBL account number or your Social Security number.
Or say, I don't have it, or press one.
If you need a moment to find it, say hold on, or press two, or say open a new account, or press three.
To report an emergency, like a downed wire or outage, say report a problem, or press four."
与 Florida Power & Light 的通话摘录
Tuesday, April 2, 2024 1:31 PM
营业时间是几点？我应该什么时候打电话？
Florida Power & Light 负责运营此 800-226-3545 电话号码 24 hours, 7 days 的呼叫中心。简短的回答是您应该调用 Tuesday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 5,235 通电话样本的分析（见上文）。
重要提示：繁忙时间、等待时间、最佳通话时间
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Florida Power & Light 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Florida Power & Light 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Florida Power & Light 最不繁忙的一天是 Sunday。最繁忙的一天是 Thursday，相比之下，这一天平均通话量多 413%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 5,235 个电话的样本。