免费 · Say "Customer." Then say "Your birthdate." Next, press 0. Next, say "It's none of those." You have to give them your ID number to speak with a representative. · Tell me if you are a customer, a provider, or if you are calling about enrollment.
免费 · This takes you right to a person. Little or no wait. You might need to tell them it is a medical claim and not flex account claim. · Please hold while your call is transferred.
免费 · NOTE this is the Pittsburgh claims office for disability insurance. Enter 3,then enter 2 or say "Operator." If it's not about a disability claim, you may be in the wrong place. · New York Life Group Benefits Solution - Claimant, press 1. If you are calling for someone else, press 2.
以下是我们的研究团队对CIGNA电话系统问候方式的描述： Cigna customer, press 1. Provider, press 2. Questions about enrolling in a Cigna plan, press 3. All other questions, press 4.
"Hello, and thank you for calling Cigna Healthcare.
If this is a life threatening emergency, please hang up and dial nine one one.
Please select from one of the following options.
If you are a Cigna customer, press one. If you are a provider, press two.
If you have questions about enrolling in a Cigna plan, for faster customer service when calling in the future, you can dial the toll free number listed on the back of your ID card.
To continue with your call, please select from one of the following options.
If you are calling about medical, dental, pharmacy, or mental health and substance abuse, press one.
For disability, family medical If you received your new ID card and are calling about the activate your online account sticker, please know your Cigna coverage is active, and this message is referring to register for my Cigna dot com.
There is no action needed by you to activate your Cigna coverage or ID card.
If you are already registered on mycigna dot com thank you.
If you have not registered for an account, you can do this at my Cigna dot com forward slash activate."
与 CIGNA 的通话摘录
Wednesday, January 17, 2024 1:47 PM
他们可能会要求您说出或输入信息
"Hello, and thank you for calling Cigna Healthcare.
If this is a life threatening emergency, please hang up and dial nine one one.
Please select from one of the following options.
If you are a Cigna customer, press one. If you are a provider, press for faster customer service when calling in the future, you can dial the toll free number listed on the back of your ID card.
To continue with your call, please select from one of the following options.
If you are calling about medical, dental, pharmacy, or mental health and substance abuse, press one.
For please say or enter the date of birth for the person you're calling about."
与 CIGNA 的通话摘录
Thursday, February 29, 2024 3:47 AM
第一个电话菜单
"Hello, and thank you for calling Cigna Healthcare.
Please select from one of the following options.
If you are a Cigna customer, press one.
If you are a provider, press two.
If you have questions about enrolling in a Cigna plan, press three.
For all other callers, press four.
To hear these options again, press nine."
与 CIGNA 的通话摘录
Thursday, March 28, 2024 6:42 PM
按1后
"To hear these for faster customer service when calling in the future, you can dial the toll free number listed on the back of your ID card.
To continue with your call, please select from one of the following options.
For privacy office contact information, press five.
For all other questions, press six. To hear these options again, press nine.
Sorry. I didn't get that. If you are calling about medical, dental, pharmacy, or mental health and substance abuse, press one.
For disability, family medical leave, or life and insurance including a d and d, press two.
For accidental injury, critical illness, or hospital care, press three.
To request a letter of previous coverage, or to report a lost or stolen ID card, press four.
For privacy office contact information, press five.
For all other questions, press six.
Your call experience is important to us.
Please stay on the line after your call to take a short survey.
Please hold while your call is transferred. Note that calls may be monitored or recorded to ensure quality of service.
If you are calling about medical, dental, pharmacy, or mental health and substance abuse, press one.
For disability, family medical leave, or life insurance, including a d and d, press two."
申请新会员卡: "I am a new Cigna member through my employer and I just need to get my card and log in."
- 来自持续 9 分 31 秒的通话，Apr 23, 2024 9:16 PM
药房索赔查询: "I'm wanting information about a pharmacy claim that was submitted through Urgent Care."
- 来自持续 7 分 23 秒的通话，Feb 29, 2024 3:47 AM
反馈调查: "On a scale of one to five, how would you rate your call experience today?"
- 来自持续 5 分 31 秒的通话，Jan 31, 2024 6:31 PM
申请虚拟卡: "Trying to get a virtual card."
- 来自持续 6 分 30 秒的通话，Jan 17, 2024 1:47 PM
查询索赔状态: "I would like to ask something about a claim that I have sent about four weeks ago and normally, you replied within nine days, wondering what about it."
- 来自持续 18 分 33 秒的通话，Jan 16, 2024 10:48 AM
协助提交索赔: "I submitted a claim for contact lenses but it's asking me to have the provider resubmit with the correct service code."
- 来自持续 14 分 7 秒的通话，Jan 14, 2024 12:42 AM
对药物计划感到困惑: "I got on your drug plan for a day but it messed up my coverage with another company, it's a disaster for me."
- 来自持续 8 分 48 秒的通话，Jan 6, 2024 7:59 PM
协助制定新计划: "I just had a plan start yesterday and I'm trying to go to urgent care but don't have my ID cards."