"Thank you for calling Ancestry. For quick about ancestry DNA products and services, press one.
For family history or any other products or services, press if you are calling to purchase a DNA kit, press one."
与 Ancestry.com 的通话摘录
Friday, January 5, 2024 4:33 PM
他们可能会询问您打电话的原因（而不是菜单）
"Thank you for calling ancestry. For questions about ancestry DNA products, and services, if you are calling to purchase or upgrade, your call may be monitored or recorded for quality or training purposes.
Good morning. Thank you for calling Ancestry. My name is David. How can I help you today?"
与 Ancestry.com 的通话摘录
Thursday, March 7, 2024 2:55 PM
他们可能会要求您使用拨号盘输入信息
"Thank you for calling Ancestry.
Your call will be recorded and analyzed for quality and training purposes.
For questions about ancestry DNA products and services, press one.
For family history or any other products or services, press two.
You have reached Ancestry's cancellation menu.
Please enter the first six digits of the credit card associated with your account."
与 Ancestry.com 的通话摘录
Tuesday, May 7, 2024 8:15 PM
第一个电话菜单
"Thank you for calling Ancestry.
Your call will be recorded and analyzed for quality and training purposes.
For questions about ancestry DNA products and services, press one.
For family history or any other products or services, press two."
与 Ancestry.com 的通话摘录
Monday, May 20, 2024 3:50 PM
按1后
"If you are calling to purchase a DNA kit, press one.
For account information or product support, press two."
与 Ancestry.com 的通话摘录
Friday, June 14, 2024 6:11 PM
按2后
"If you are calling to purchase or upgrade, press one.
To cancel your subscription, press two.
For account information or product support, press three."
与 Ancestry.com 的通话摘录
Thursday, May 2, 2024 5:20 PM
按3后
"Sorry. I did for questions about ancestry DNA products and services, press one.
For family history or any other products or services, press two."
虽然这可能是一个不寻常的问题，但我确信人们致电 Ancestry.com 的原因有很多。从有关家谱结果的问题到有关网站 DNA 测试部分的查询（这太棒了），在深入追踪您的家族谱系之前，有许多潜在的障碍需要克服。这就是为什么我如此惊讶，以至于我能够在大约一分钟内联系到客户代理。我必须浏览几个目录，但两个目录都很短，而且速度很快，我还没来得及真正对这项任务感到紧张，就已经和代理交谈了。
当我接通后，一个录音说：“感谢您致电 Ancestry”，然后立即进入一个目录列表，指示我“有关 Ancestry DNA 产品和服务的问题，请按 1。有关家族史或任何其他产品或服务的问题，请按 1”。 ，按 2。”我选择了 2，因为我的问题似乎属于另一类，并给出了新的选项列表。
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
客户为何致电Ancestry.com
以下是最近对 Ancestry.com 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似？
认购价格查询: "I was looking at my yearly subscription, and it it jumped up a hundred dollars, and I wondered to know why."
- 来自持续 14 分 52 秒的通话，Nov 20, 2024 7:58 PM
DNA 试剂盒缺失: "I'm calling about the two kits that we bought that we've never received."
- 来自持续 13 分 36 秒的通话，Nov 20, 2024 7:07 PM
取消订阅请求: "I have a subscription to ancestry dot com that I would like to cancel."
- 来自持续 6 分 24 秒的通话，Nov 18, 2024 10:28 PM
取消免费订阅: "I wanna cancel that."
- 来自持续 5 分 10 秒的通话，Nov 14, 2024 2:36 PM
询问 DNA 测试: "I just need to find out if I belong to this Henley or not."
