Ancestry.com Phone Number

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800-262-3787
Customer service
Current Wait: 18分钟 (7m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Reasons customers like you called recently

cannot get to my messages
I have spent hours on the phone trying to get my subscription access straightened out w...
I have a question me,,,some,eye,eye,smelling,emelememelemelemelemelemekemekemelemekemel...
I am wondering if you can hone in on a specific grandparent. I am wondering about m...
There was a transaction on my card from yall that i did not authorize i need my redund.
There was a transaction on my card from yall that i did not authorized.
I have at least * accounts. I want to get rid of two of them. One account has email...
I cant get on the ancestry app to check my results for my DNA
When I get to the end of my activation on my app but I am supposed to hit submit and ac...
I guess I forgot to cancel subscription and have been charged. I would like to cancel...
My account keeps showing ** emails. I have called several times and called several time...
I have a lot of medical issues that have kept me out of contact with all kinds of thing...
My account for myself and the one I manage for my husband is messed up
My ancestry.com account auto-renewed on the **th of October. Financially right now I'm...
I never received my son’s DNA results
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Ancestry.com's Phone-Based Customer Care

Ancestry.com is an online genealogy company that offers genealogical records as well as direct-to-consumer DNA testing through its subsidiary, AncestryDNA. With over three million subscribers, it isn't surprising that Ancestry.com gets a lot of customer service calls every day.

Why Do People Call Ancestry.com Customer Support?

People call Ancestry.com customer support for a range of reasons, including:

  • Technical support
  • Help with using the site
  • Assistance with some of Ancestry.com's products and services, such as DNA testing kits and understanding health results.
  • Assistance with billing and account issues
  • Requests for information about the different services that Ancestry.com provides and whether a particular product or service would be useful in the types of genealogy research that a customer wishes to perform.

Best Practices for Calling Ancestry.com Customer Service

Here are some tips that can help you quickly resolve your concerns via Ancestry.com customer service:

  • Before calling Ancestry.com, make sure you are using the correct phone number. Ancestry.com has different numbers for Ancestry.com site use and account information, AncestryDNA and AncestryHealth.
  • Make sure you have relevant documentation in front of you before calling. This may include correspondence from Ancestry.com, receipts from the purchase of DNA test kits or other Ancestry.com products and services, confirmation numbers and billing information, such as credit card statements.
  • If you are having a problem with the Ancestry.com website, be in front of your computer when calling. This will allow the customer service representative to help you troubleshoot any issues that you might be having.
  • Have pen and paper handy so you can take notes during your call.

How do Customers Feel About Their Calls to Ancestry.com?

There are mixed reviews about Ancestry.com's customer service representatives. Many customers report that the representatives are compassionate listeners, particularly when DNA testing reveals surprises about a person's genetic ancestry.

However, there are complaints that Ancestry.com's customer support can be unhelpful when people believe that they are entitled to refunds or are trying to cancel subscriptions. Customers complain about being placed on hold for long periods of time or representatives who refused to issue refunds even when the consumer is displeased with what he or she has received.

What Kind of Issues can Ancestry.com Customer Service Representative Resolve?

An Ancestry.com customer service representative can resolve a range of issues, including changes to and cancelations of subscriptions, the purchase of products and services, troubleshooting and technical support, basic information on how to use the website and web-based services, researching financial transactions and managing billing issues.

What Can't Be Resolved With a Call to Ancestry.com Customer Service?

Because Ancestry.com provides tools that people can use to research their family tree, as well as a DNA testing service that provides information about markers for certain health conditions, customers may become upset and seek advice on these matters from Ancestry.com customer service representatives.

However, Ancestry.com customer service representatives are not genealogists and cannot provide genealogy services. In addition, customer service representatives can't provide health advice or diagnose illnesses based on DNA testing results.

What Should You Do If You Have an Unsuccessful Call with Ancestry.com?

If you hang up the phone after talking with an Ancestry.com customer service representative feeling as if your call didn't go well, don't fret. You still have options for getting an answer to your question or having your issue resolved.

  • First, review any notes that you took during your call. If you did not take notes, write down anything significant that took place during your original conversation with Ancestry.com customer support. This information can be helpful when you contact Ancestry.com again.
  • Next, call Ancestry.com back. Customer service representatives have different levels of training and experience. The next person you speak to may be better able to understand your concern and provide a resolution.
  • If calling Ancestry.com doesn't work, try getting in touch another way. You can send an email through Ancestry.com's website that describes your situation. One advantage to doing this is that you will have a written record of your conversations with Ancestry.com, which can be useful if you have to escalate your case.
  • Other ways of connecting with Ancestry.com customer service include social media accounts, as well as Ancestry.com's Member Advice live chat. This is a live chat option that can allow you to speak with an experienced fellow member of Ancestry.com who may be able to help you.

Customer Number 800-262-3787 - by the Numbers

拨打电话800-262-3787
可以回叫
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间24小时7天
最佳拨号时间上午8:15
将迷宫导航到人类按3再按4
平均等待
当前等待18岁
排名(电话号码中)1
排名(总体)1
替代方法电话,电子邮件,网络
沟通质量58%
帮助质量59%
客户票2,143
信息最后更新Thu Oct 22 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Ancestry.com's Best Toll-Free/800 Customer Phone Number

这是Ancestry.com的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Ancestry.com座席的工具。该电话号码是Ancestry.com的最佳电话号码,因为像您这样的70,380客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答800-262-3787的呼叫的客户服务部门解决的常见问题包括Cancel Subscription, Missing Test Results, Account Access, Problem With Ancestry DNA, Setup Service和其他客户服务问题。您要呼叫的Ancestry.com呼叫中心有Utah名员工,并且根据客户而开放24 hours, 7 days。 Ancestry.com总共有1个电话号码。与Ancestry.com代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Ancestry.com - by phone or otherwise

尽管800-262-3787是Ancestry.com最好的免费电话号码,但共有3种方法可以与他们联系。根据其他Ancestry.com个客户的说法,与他们的客户支持团队联系的下一个最佳方法是,将上述问题告知GetHuman,然后让我们找人帮助您。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过support@ancestry.com来使用Customer Service。如果您认为此信息不正确或知道与Ancestry.com联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Ancestry.com.

What is GetHuman's Relationship to Ancestry.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ancestry.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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