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我如何通过电话菜单联系到真人?
考虑使用我们的免费服务,该服务可为您拨打电话并与客户服务人员交谈,然后向您发送报告。或者使用我们的免费服务,该服务可等待接听并在人工代表接听时通知您。但如果这些选项对您没有吸引力,我们的团队还记录了以下 AT&T Tech Support 的电话菜单。
GetHuman 的研究人员经常拨打这个 AT&T Tech Support 电话号码来记录电话系统。
以下是我们的研究团队对AT&T Tech Support电话系统问候方式的描述: Please say what you are calling about.
以下是我们最新的技巧,可帮助您在电话菜单中最快找到真人:For Southwest region customer help
以下是我们从 AT&T Tech Support 的电话菜单和提示中找到的一些片段,它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性:
他们可能会询问您打电话的原因(而不是菜单)
"Welcome to AT and T. Just so you know, calls are recorded for quality and sales purposes.
If you are calling about the recent news regarding personal customer information, you can learn more at a t t dot com slash account safety.
You may have already received an email about a passcode reset.
If your personal information was impacted, you will receive information to obtain complimentary credit monitoring service through US mail.
Please say what you are calling about."
与 AT&T Tech Support 的通话摘录
Monday, June 3, 2024 5:28 PM
他们可能会要求您使用拨号盘输入信息
"Welcome to AT and T. Call is recorded for quality.
What's the issue you're calling about?
What problems are you having with your email?
What account do you need help with?
Thanks. Just a sec. I look up the account from the number you've called in from and don't see that product.
Please enter the account number you want info on."
与 AT&T Tech Support 的通话摘录
Thursday, February 22, 2024 12:09 AM
第一个电话菜单
"Welcome to AT and T. Call is recorded for quality.
If you are calling about the recent news regarding personal customer information, you can learn more at a t t dot com slash account safety.
You may have already received an email about a passcode reset.
If your personal information was impacted, you will receive information to obtain complimentary credit monitoring service through US mail.
What's the issue you're calling about?
What service or product are you calling about?
Thanks. Hold on a minute. Is this call regarding a personal or business account?
Okay. Hold on a minute. Please wait.
One moment please while I handle your request.
All of our representatives are assisting other callers. Rather than have you wait on hold, we can call you back when it's your turn between seven minutes and eight minutes from now.
You will not lose your place in line if you choose to use this service.
With a callback, you also receive the benefit of text message updates.
To receive a callback as soon as possible, press one.
To decline and hold for a representative, press three.
To schedule a callback for a later time, press four."
与 AT&T Tech Support 的通话摘录
Monday, April 22, 2024 3:44 PM
营业时间是几点?我应该什么时候打电话?
AT&T Tech Support 负责运营此 877-737-2478 电话号码 24 hours, 7 days 的呼叫中心。简短的回答是您应该调用 Monday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 1,208 通电话样本的分析(见上文)。
当我们提到繁忙或非繁忙时段时,我们指的是通话量。最繁忙的时段是拨打此 AT&T Tech Support 电话号码的人最多的时段(非繁忙时段拨打的人较少)。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 AT&T Tech Support 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员,因此在最繁忙的时段,您可能会遇到较短的等待时间。当我们提到最佳通话时间时,我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 AT&T Tech Support 最不繁忙的一天是 Sunday。最繁忙的一天是 Thursday,相比之下,这一天平均通话量多 63%。再次强调,这是基于过去 90 天内使用我们的 AI 网络电话拨打的 1,208 个电话的样本。
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
客户为何致电AT&T Tech Support
以下是最近对 AT&T Tech Support 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似?
电话没响: "My phone is not ringing."
- 来自持续 9 分 43 秒的通话,Nov 13, 2024 8:13 PM
无法接通电话: "We're having trouble completing calls."
- 来自持续 1 分 56 秒的通话,Nov 12, 2024 9:16 PM
解锁设备协助: "Problems with unlocking my device."
- 来自持续 1 分 44 秒的通话,Nov 11, 2024 7:52 PM
请求高级支持: "I need to speak to an advanced tech support agent."
- 来自持续 2 分 54 秒的通话,Nov 11, 2024 7:42 PM
远程控制编程: "Can I talk to someone to help me program it?"
- 来自持续 3 分 49 秒的通话,Nov 11, 2024 7:22 PM
有关客户为何致电 AT&T Tech Support 的信息是从客户向 GetHuman 报告的问题中提取的。
最后,有时也是唯一的方法——可以通过其网站访问 AT&T Tech Support 客户服务。这可能意味着要先浏览帮助文章,然后才能找到表格并“被允许”向其团队提交问题,而且很少会进行实时对话,这就是为什么 GetHuman 不推荐这样做,除非这是唯一的方法。
结论和结束语
这是 AT&T Tech Support 的最佳电话号码、实时当前等待时间以及跳过这些电话线直接联系 AT&T Tech Support 代理的工具。此电话号码是 AT&T Tech Support 的最佳电话号码,因为像您这样的 13,578 客户在过去 18 个月内使用了此联系信息并向我们提供了反馈。接听 877-737-2478 电话的客户服务部门解决的常见问题包括 Account Access, Appointment Setup, Refund a Charge, Check on a Claim, Make a Claim 和其他客户服务问题。与其先尝试致电 AT&T Tech Support,不如先描述您的问题;这样我们也许可以推荐一种通过电话或网络联系他们的最佳方式。总共,AT&T Tech Support 有 3 个电话号码。与 AT&T Tech Support 代表交谈的最佳方式并不总是很清楚,因此我们开始根据客户社区的建议汇编此信息。请继续分享您的经验,以便我们继续改进这一免费资源。
GetHuman 不为 AT&T Tech Support 提供呼叫中心服务或客户支持运营。这两个组织没有关系。GetHuman 构建免费工具并共享信息以帮助像 AT&T Tech Support 这样的公司的客户。对于大型公司,包括我们的 GetHuman Phone 等工具,它允许您致电公司,但无需等待在线即可获得人工代表。 我们将继续致力于开发这些工具,以帮助像您(和我们自己!)这样的客户处理杂乱的电话菜单、等待时间和客户服务带来的困惑。只要您继续与您的朋友和亲人分享,我们就会继续努力。