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Before contacting them, items GetHuman-litacat may need:
订单号，帐单地址，帐户上的电子邮件地址和订单上的姓名
The issue in GetHuman-litacat's own words
I am waiting for a refund on order ****************. Diamond ring.**The item was received back at JC Penney on *********Tracking UPS Ground *ZY*X***************
GetHuman-litacat did not yet indicate what JC Penney should do to make this right.
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How GetHuman-litacat fixed the problem
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We've taken the time to write instructions for how to solve some of the most common JC Penney customer problems.