Hmm, it sounds like there may have been a mix-up with the account information. Here are a few reasons this may be happening:
1. If you previously shared your Epic Games account with someone else, they may have changed the account name.
2. If your account was compromised and someone else has gained access to it, they may have changed the account name.
We recommend you to change your password immediately and enable two-factor authentication (2FA) to increase the security of your account. It's also a good idea to contact Epic Games customer support to help you investigate the issue. They'll ask you to verify your identity and assist you in resolving the problem if possible.
Asked Apr 21, 2024 2:24 AM