Snapchat 客户常见问题解答

If you can't log in because you need to change your phone number, you can use the "Forgot Password?" option on the login screen. This process will guide you through verifying your identity and updating your account information. If you still have trouble, follow the prompts provided for account recovery. Make sure to have access to the email associated with your Snapchat account, as it may be needed for verification.

If your Snapchat account is permanently locked, it typically cannot be unlocked. You may want to review Snapchat's guidelines to see if you can appeal the decision or learn more about the reasons for the lock. Check the account recovery options available on the app.

To open your Snapchat account on another phone, download the Snapchat app from the app store. Once installed, open the app and choose "Log In." Enter your username and password associated with your account. If you have two-factor authentication enabled, you'll need to verify your identity using the method you chose. After logging in, you can access all your snaps and friends from the new device.

If your Snapchat account has been permanently locked, you can submit an appeal to have your case reviewed. Visit the Snapchat support page and look for the option to appeal your locked account. Provide all relevant information and any evidence you have to support your claim. Remember, these appeals are assessed by Snapchat’s team, and there’s no guarantee of account restoration.

If you can't access the phone number or email linked to your Snapchat account, you can try to recover your account using the Snapchat app. Select "Forgot your password?" and follow the instructions. If you're unable to recover it this way, there’s an option to verify your identity through the app, which may include answering security questions or providing other information to confirm your identity.