Royal Mail 客户常见问题解答

The redelivery time for a package can vary. Typically, if you request a redelivery, it may happen the next working day. However, this can depend on various factors including the service used and your location. We recommend checking the specific details of your delivery service for more accurate information.

Hmmm... wir sind nicht sicher über das spezifische Verfahren in diesem Fall. Es ist wichtig, die Informationen in der E-Mail genau zu überprüfen und eventuell auch nach weiteren Anweisungen zu schauen. In vielen Fällen kann der Zustelldienst weitere Schritte zur Neuaushändigung des Pakets bereitstellen. Es könnte hilfreich sein, sich direkt an den Kundenservice zu wenden. Den Link zur aktuellsten Kontaktinformation finden Sie auf dieser Seite.

If your tracking indicates that your parcel has been delivered but you haven't received it, please check around your property for any safe places where it might have been left. It's also a good idea to ask your neighbors if they may have received it by mistake. If you still can't locate it, we recommend following the claim process for missing items as per our guidelines.

If a parcel has the wrong address on it, Royal Mail will attempt to return it to the sender. If the sender’s details are also incorrect or missing, the parcel may be held at a local Delivery Office or returned to a central return office.

The Stamp Swap Scheme is run by the Philatelic Trading department at Royal Mail. You can request a form by sending an email or a letter. Please provide your full name, address, and specify that you are interested in the Stamp Swap Scheme. Royal Mail will then send you a form that you need to fill out and return. Please make sure to follow the instructions given on the form. Be aware that there might be some delays due to high demand or during busy times like Christmas.