PLDT 客户常见问题解答

We understand your concern regarding the connection interruption. PLDT generally has policies regarding service disruptions, which may include considerations for billing. It's recommended to check the specific terms related to service interruptions and billing adjustments. Detailed information is typically available in your service agreement or on our website.

Your billing statement may be higher than your plan fee due to additional charges such as overages, unbundled services, equipment fees, or taxes. It's also possible that the billing period includes changes to your plan or added features. Reviewing your billing details can clarify the specific charges incurred.

A blinking red LOS (Loss of Signal) light on your router indicates that there may be a disruption in your fiber optic connection. Try the following steps: 1. Check if the fiber optic cable is properly connected to the router. 2. Inspect the cable for any visible damage. 3. Restart your router and check if the light status changes. 4. Ensure all connections are secure and not loose. If the issue persists, there is a link to the most up-to-date contact information right here on this page that you are viewing for further assistance.

To transfer your PLDT landline or fiber to a new location, you need to contact PLDT through the contact link on this page to submit a request for service transfer. You will need to provide your account details and the new location address. Typically, the account holder must make such requests, but PLDT may allow requests from a family member with authorization from the account holder. So, your brother might need to make the request himself or give you the authority to do it. After the request is made, a PLDT representative will evaluate feasibility based on the availability of services at the new location.

We're sorry to hear about your internet issue. You can try some basic troubleshooting steps like restarting your modem or checking for any network outages in your area. If the problem persists, contact PLDT support for assistance. Don't forget, there's a link to the most up-to-date contact information right here on this page. They can help determine the cause of the issue and assist with getting your internet service back up and running.