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New York MTA Customer Service
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FAQ
Updated
May 3, 2024
New York MTA Customer FAQ
Top Answers & How-to Guides
What is New York MTA's Phone Number?
The question we are asked most often is about how to talk to New York MTA customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Are there any restrictions on carrying luggage on the subway?
Yes, there are certain restrictions on carrying luggage on the subway in New York City. Passengers are allowed to bring large bags,...
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Refunds
How Do I Get a Refund from the New York MTA?
You can complete and send an online form to the address on the form to request a refund. You can also get your money back for a Season...
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Fares
What is the fare for a single ride on the New York MTA?
The fare for a single ride on the New York MTA is $2.75. This includes buses and subway rides within the New York City area. The fare...
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Maps
Where can I find a subway map?
You can easily find a subway map in a few different ways. Firstly, you can visit any subway station booth and ask the staff for a free...
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Peak Hours
What are the peak and off-peak hours for fare rates?
Peak fare rates apply during weekday rush hours, from 6:30am to 9:30am and from 4:00pm to 8:00pm. During these periods, MTA charges...
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Schedule
How often do the trains run?
The frequency of train services varies on different lines and at different times of the day. During peak hours, trains typically run...
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Discounts
Are there any discounts available for senior citizens or students?
Yes, discounts are offered to both senior citizens and students by New York MTA. Senior citizens aged 65 or above can enjoy reduced...
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MetroCard Cost
What is the cost of a monthly MetroCard?
The cost of a monthly MetroCard in New York MTA is $127. This unlimited pass offers unlimited rides on all buses and subways within...
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MetroCard Usage
Can I use the same MetroCard for both subway and bus rides?
Yes, absolutely! The same MetroCard can be used for both subway and bus rides within the New York City area. It offers a convenient...
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Luggage
Are there any restrictions on carrying luggage on the subway?
Yes, there are certain restrictions on carrying luggage on the subway in New York City. Passengers are allowed to bring large bags,...
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Ask any question you have about New York MTA customer service. We will do our best to get you answers right away.
FAQ Table of Contents
Contact New York MTA
Refunds
Fares
Maps
Peak Hours
Schedule
Discounts
MetroCard Cost
MetroCard Usage
Luggage
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All Companies
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New York MTA Customer Service
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FAQ
Updated
May 3, 2024