Mail.com 客户常见问题解答

If you've received an email claiming your Mail.com account will be deactivated, it's important to verify its authenticity. Check for signs of phishing, such as incorrect sender addresses, spelling errors, or unusual requests for personal information. Legitimate emails from Mail.com will typically address you by your name and maintain a professional tone. If you're unsure, avoid clicking any links in the email and consider logging into your Mail.com account directly through the official website to check for any alerts or messages.

We cannot assist with specific account recovery or access issues. However, if your account has been disabled, please check for any recovery options provided by Mail.com on their website. There may be procedures to follow to attempt to regain access to your important information.

To delete your Mail.com account, log in and go to the “Account Settings.” From there, select the option to delete your account. Follow the prompts to confirm the deletion. Ensure that you have backed up any important data before proceeding, as this action is irreversible.

If you're unable to sign in due to an invalid password, try resetting your password using the "Forgot your password?" link on the login page. You'll need to enter your email address to receive a password reset link. Follow the instructions provided in the email to set a new password.

We're sorry to hear you're having trouble locating some of your older emails. If your emails are missing from your Mail.com inbox and they are not in your trash or other folders, it's possible that these mails were either deleted or not backed up appropriately. Due to privacy and data protection laws, Mail.com can't retrieve individual emails that have been permanently deleted from an account. However, it's always a good idea to check your account settings to ensure they are not set to automatically delete emails after a certain period. We recommend changing your settings to prevent this from happening in the future.