Lovely Wholesale 客户常见问题解答

If your package has been sent back to the sender, it could be due to a variety of reasons: such as incorrect address, unclaimed package, or failed delivery attempts. We at Lovely Wholesale look into such matters diligently. Once the package arrives back at our warehouse, we would process it accordingly. You may be eligible for a refund or we may resend the item, depending on the specific scenario. To resolve this, please wait for the package to return to us and we'll proceed with the appropriate actions based on our return and refund policy.

We're sorry to hear about the confusion with your orders. As an FAQ representative, I'm unable to directly resolve issues related to specific orders. We kindly recommend you to directly reach out to Lovely Wholesale's customer service for the quickest and most accurate form of assistance. They will be able to access your order history and should be able to identify any duplicate orders, at which point they should be able to cancel the duplicate and ensure the correct charges are applied to your account.

We apologize for the inconvenience you are experiencing. In some cases, items from an order are shipped separately due to differing warehouse locations or specific shipping requirements. Please check the product details on your order to make sure nothing was missed. To view this, go to your order history on the Lovely Wholesale website. If it specifies that all your items were meant to be shipped together and you've not received them all, there might have been a mistake. In such case, please contact Lovely Wholesale's customer service immediately for assistance in resolving the issue.