Handy 客户常见问题解答

We're sorry to hear about the issue with your chandelier. At Handy, we care deeply about customer satisfaction. If there are any issues with a service, we strongly encourage customers to report the issue right away. Remember to provide us with as much detail as possible about the problem. We'll do our best to resolve the issue in a timely manner. Please note, due to privacy and security reasons, we do not provide service-related communications through text. We recommend to use our official channels for support requests and concerns. Rest assured, we're here to help.

We're sorry to hear about your experience. At Handy, we strive to ensure that all our pros provide the best service possible. If your pro was late or their work did not meet your expectations, please register a complaint through your account. This feedback helps us maintain a high quality of service. In some cases, you may also be eligible for a partial or full refund depending on the specifics of your case.

We're sorry to hear about this issue. With Handy, you should not be charged for a service that was cancelled as per our cancelation policy. If you cancel your booking 24 hours before your scheduled service, you should not be charged any fee. However, if the cancellation is within 24 hours, you may be charged a cancellation fee. If you believe there has been a mistake, we suggest reviewing your cancellation to ensure it was carried out properly and then getting in touch with Handy's customer service for further resolution.