Grammarly 客户常见问题解答

To cancel your Grammarly subscription, log in to your Grammarly account, go to your Membership Settings, and select the option to cancel your subscription. Follow the prompts to complete the cancellation process. Make sure to review any cancellation policies that apply to your subscription type.

Ensure you are signing in with the correct email linked to your premium account. If you're still having trouble, try resetting your password.

I'm sorry to hear you're having trouble with your Grammarly subscription. If you've paid for Grammarly but aren't experiencing the premium benefits, first ensure your premium subscription is associated with the correct Grammarly account. Log out from all devices and log back in. If problems persist, check your bank statement to confirm the payment went through. If your payment was successful and you're still not getting premium features, there may be technical issues that only Grammarly support could fix. It may take a few business days for support to respond, especially during peak times. Please wait for their response. We hope your issue gets resolved soon.

If Grammarly says "Internet not available," it may be an issue with your internet connection. Try verifying your connection by opening a new tab and visiting any website. If your Internet works, try restarting your browser or device. If using the browser extension, ensure it's updated to the latest version. If using the Grammarly desktop app, check for updates. If you're working behind a firewall, check if Grammarly is allowed through. However, if all these don't solve the problem, uninstall and reinstalling the app or the extension may be a good option. Please remember to save your work before performing these steps to prevent any loss.

Sure, you can cancel your Grammarly subscription at any time. Log into your Grammarly account. Click on the "Subscription" tab on the left panel. You will find the information about your plan and an option to cancel the subscription. Click on "Cancel Subscription". Follow the steps and prompts to cancel. Your subscription will remain active until the end of your current billing period. Make sure to cancel before your trial ends to avoid being charged.