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询问时间：Jul 16, 2024 6:45 PM
I received my new glasses as a gift and there seems to be some distortion in the prescription - things look off/at a wrong angle, etc. What do I do to get this fixed?
If you are experiencing distortion or discomfort with your new glasses, it might be a case of an incorrect prescription or perhaps the glasses need a simple adjustment. As the glasses were a gift, we suggest that you get your eyes checked by an optician to confirm the prescription. If the prescription is off, you can return the glasses within the first 14 days after delivery for a one-time exchange for a new pair or a full refund, thanks to our 14-Day Money-Back Guarantee policy. All glasses have a 365-day warranty policy, so even if you're beyond the initial 14-day period, we can still help fix any defects.
询问时间：Jun 19, 2024 6:01 PM
I want to send the glasses back. The lens on my right eye is out of focus. I can't wear them as a result
We're sorry to hear that you're having problems with your glasses. GlassesUSA.com offers a 100% money-back guarantee within 14 days of delivery. If you aren't satisfied with your order, you can return your glasses for a full refund, product exchange, or 100% store credit. You can initiate the return process by logging into your account and selecting "Return Item" from your order details. The glasses should be returned in their original packaging with all included accessories. The cost of shipping will be covered by GlassesUSA.com.
询问时间：Feb 29, 2024 2:03 PM
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