DraftKings Customer FAQ

We understand your concern regarding unauthorized transactions. It's important to report this issue to your bank or card provider immediately to dispute the charge. They can assist in investigating the transaction. For matters specific to your account or transaction details on DraftKings, you can refer to the contact information available on this page for assistance.

To verify a check from DraftKings, you can look for specific security features on the check, such as watermarks, microprinting, and special inks. Ensure that the check is issued from an identifiable DraftKings account. Additionally, checks typically have a routing number and account number that can help in confirming legitimacy. If you need further assistance, please refer to the most up-to-date contact information available on this page.

Yes, you can accept a friend referral even if you have already signed up without making a deposit. However, be sure to check the specific terms associated with the referral program for eligibility details and any requirements for receiving the bonus.

Unfortunately, funds cannot be transferred directly between a fantasy account and a horse racing account on DraftKings. You would need to withdraw funds from your fantasy account and then deposit them into your horse racing account. Please follow the steps for withdrawal and deposit as per the guidelines in your account settings.

If you're not receiving your withdrawal verification emails, please check your spam or junk email folder, as emails sometimes land there. Ensure that the email address associated with your account is correct and up-to-date. If everything seems fine but you're still having issues, there might be a delay in processing or delivery. Keep an eye on your account notifications as well.