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DexCom 客户常见问题解答

最佳答案和操作指南

DexCom 的电话号码是多少?

我们最常被问到的问题是如何与 DexCom 客服人员沟通。点击此处获取联系信息、电子邮件和聊天选项、联系人工客服、等待时间等信息。

DexCom 是否提供任何支持或培训材料?

是的,DexCom 提供广泛的支持和培训材料,帮助用户最大限度地提高连续血糖监测的体验...
询问有关DexCom客户服务的任何问题,立即获得答案。

最近 DexCom 个客户问题

can I connect a new dexcom7 receiver ( reader) to my sensor a month or so after i've been using a smart phone to get my glucose readings?

Yes, you can connect a new Dexcom G7 receiver to your sensor even after having used a smartphone to get your readings for a while. To do this, you will first need to ensure that your receiver is charged and ready to use. You'll then start a new sensor session via the receiver using the same code that you used when you started this sensor on your smartphone. The key is to keep the sensor and transmitter active, so the newest device can access the same data. As always, make sure to keep all of your devices updated to the latest software versions to ensure compatibility and accuracy.
询问时间:May 16, 2024 3:59 PM

I need another sensor. Mine ran out

Sure, if your Dexcom sensor has been used for its full duration or is no longer working, you'll need to replace it with a new one. You should have received enough supplies when you started using the Dexcom CGM system to last for your prescribed usage. If you've run out ahead of time, you may need to place an order for more sensors. Depending on your health insurance, you might be able to order directly from Dexcom or you would need to contact your pharmacy or medical supplier. Be sure to keep track of your supplies so you can order ahead and never be without a working sensor.
询问时间:Mar 14, 2024 11:21 PM

帮助我解决DexCom客户服务问题

Overview

什么是 DexCom?

DexCom 是一家专门从事血糖监测系统开发和制造的领先公司。我们的创新技术...

Functionality

DexCom CGM 如何运作?

DexCom CGM(连续血糖监测)的工作原理是全天候连续测量血糖水平。系统...

DexCom CGM 测量血糖水平的准确度如何?

DexCom 连续血糖监测 (CGM) 系统以其测量血糖水平的准确性而闻名。 DexCom CGM 利用...

Benefits

使用 DexCom CGM 有哪些好处?

使用 DexCom CGM(连续血糖监测)有很多好处。首先,它每五次提供一次实时血糖读数......

Calibration

我需要多久校准一次 DexCom CGM?

您需要每天校准 DexCom 连续血糖监测 (CGM) 系统两次。 DexCom 建议每 12 小时校准一次...

Water Resistance

我可以使用 DexCom CGM 游泳或淋浴吗?

是的,您可以使用 DexCom 连续血糖监测 (CGM) 系统游泳或淋浴。 DexCom CGM 是防水的,允许...

Lifespan

DexCom CGM 传感器的使用寿命有多长?

DexCom 连续血糖监测 (CGM) 传感器通常可持续长达 10 天。这种小型、灵活的设备旨在...

Compatibility

我可以将 DexCom CGM 与其他糖尿病管理设备一起使用吗?

是的,您可以将 DexCom 连续血糖监测 (CGM) 系统与其他糖尿病管理设备一起使用。 DexCom CGM 设计...

Sensor Reuse

我可以重复使用 DexCom CGM 传感器吗?

不可以,DexCom CGM 传感器仅供一次性使用,不得重复使用。用于将传感器固定到您身体上的粘合剂...

Support

DexCom 是否提供任何支持或培训材料?

是的,DexCom 提供广泛的支持和培训材料,帮助用户最大限度地提高连续血糖监测的体验...
我们会查看客户向 GetHuman 报告的 DexCom 个问题,以确定哪些问题最为常见,以及需要花多少时间研究如何解决这些问题。
已向 GetHuman 报告 DexCom 个问题
常见问题目录

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