How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Just Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Just Energy number should go right to a real human being
Below are some clips we've found from Just Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Just Energy.
To continue in English, press one.
If you are calling about a commercial account, press three.
If you are calling about your thank you.
If you are calling to enroll in a new service, say new.
If you are Please say a date.
Please say a date like please say a date like May eighteenth twenty twenty two.
Please say a date, like May eighteenth twenty twenty two."
Excerpt from a call with Just Energy
Thursday, February 15, 2024 5:07 PM
The first phone menu
"Welcome to Just Energy.
To continue in English, press one.
If you are calling about a commercial account, press three."
Excerpt from a call with Just Energy
Wednesday, April 3, 2024 8:54 PM
In fact, much of this information on this page is superfluous because this Just Energy phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Just Energy operates the call center for this 866-587-8674 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,223 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Just Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Just Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Just Energy is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 1,223 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call Just Energy
In summation, the best day to call Just Energy is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Just Energy staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Just Energy
If you have time to do a bit of reading before you call Just Energy, we recommend you read over some of our problem-specific articles.
Just Energy is a leading energy solutions provider that brings affordable and sustainable energy options to homes and businesses. With operations across the United States, Canada, and the United Kingdom, Just Energy offers a range of energy products and services including natural gas, electricity, and green energy solutions. As a trusted energy supplier, Just Energy is committed to providing customers with reliable and competitive energy pricing options, while also prioritizing environmental sustainability. Through their innovative products such as solar power and energy efficiency solutions, Just Energy aims to help customers reduce their carbon footprint and lower energy consumption. Overall, Just Energy strives to deliver flexible and customized energy solutions to meet the diverse needs of its customers and promote a cleaner, greener future.
Yes, Just Energy offers renewable energy options for customers who are looking to reduce their carbon footprint and support environmentally-friendly energy sources. These options include renewable electricity and natural gas plans. Just Energy utilizes wind, solar, hydro, biomass, and geothermal resources to generate clean energy, helping to reduce greenhouse gas emissions and combat climate change. By choosing a renewable energy plan with Just Energy, customers can contribute to a sustainable future while still receiving reliable energy services. It is Just Energy's commitment to provide accessible and affordable renewable energy options to customers who prioritize renewable energy sources and want to make a positive impact on the environment.
Just Energy provides a range of energy solutions and services to meet the needs of residential and commercial customers. We offer fixed-rate and variable-rate electricity and natural gas plans, providing customers with options to suit their budgets and preferences. Additionally, we offer renewable energy options to promote eco-friendly practices and reduce carbon footprint. Just Energy also provides energy management solutions, including smart thermostats and energy monitoring tools to help customers track and optimize their energy consumption. We have a customer rewards program that offers benefits such as gift cards, cashback, and exclusive discounts. Our dedicated customer support team ensures assistance and timely resolution of any queries or concerns. With Just Energy, customers can have reliable, affordable, and sustainable energy solutions.
Click the link above to get answers to just about any Just Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Just Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Final payment inquiry: "It's already canceled. I'm just trying to make the final payment."
- From a call lasting 13m 58s , Apr 3, 2024 8:54 PM
Questioning billing discrepancy: "I was calling because I switched to DISH Energy to save money, and I don't feel like I have."
- From a call lasting 16m 9s , Feb 7, 2024 8:31 PM
More Just Energy Customer Service Contacts
There are of course other ways to contact Just Energy customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Just Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Just Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Just Energy agent. This phone number is Just Energy's best phone number because 7,338 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-587-8674 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Just Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Just Energy has 2 phone numbers. It's not always clear what is the best way to talk to Just Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Just Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Just Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.