A:Don't press anything, just hold on the line for a representative.Our free phone can also navigate phone menus to get a live human at Voya Financial for you.
Q:
Does Voya Financial offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-6pm EST.The least busy day is Monday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · Mon-Fri 9am-5pm EST · Calling this Voya Financial number should go right to a real human being · To help us direct your call, please choose from the following options. To make a payment, say "payment." For policy owners, say "policy owner." For claims, say "claim." For all others, say "other." · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-9pm EST · Calling this Voya Financial number should go right to a real human being · If you are a customer or agent, please enter your social security number now. If you are not a current customer, please press the star key. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 9am-7pm EST · Calling this Voya Financial number should go right to a real human being · To help us direct your call, please choose from the following options. To make a payment, say "payment." For policy owners, say "policy owner." For claims, say "claim." For all others, say "other." · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Voya Financial below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Voya Financial phone number to document the phone system.
Here is how our research team describes the way the Voya Financial phone system greets you: If you are a customer or agent, please enter your social security number now. If you are not a current customer, please press the star key.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
Below are some clips we've found from Voya Financial's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"This call will be monitored or recorded to ensure quality and accuracy.
One moment while we connect you with the next available representative.
Your feedback matters. To help us improve your customer experience, please remain on the line after your call for a brief survey.
All representatives are currently assisting other customers.
We take pride in providing excellent service.
Our representative will be with you as soon as possible."
Excerpt from a call with Voya Financial
Friday, January 5, 2024 4:59 PM
What are the hours and when should I call?
Voya Financial operates the call center for this 844-576-8692 phone number Mon-Fri 8am-6pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 75 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Voya Financial at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Voya Financial phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Voya Financial staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Voya Financial is Monday.The most busy day to call is Friday, which averages 156% more phone calls by comparison.Again, this is based on a sample of 75 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Voya Financial is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Voya Financial staffs the call center well on Monday.
Why Customers Call Voya Financial
If you have time to do a bit of reading before you call Voya Financial, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Voya Financial customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Voya Financial, and their purpose. Are any of these similar to the reason you are trying to call?
Close account request: "I want to close it out."
- From a call lasting 16m 23s , Apr 10, 2025 9:06 PM
Address change inquiry: "Did you close eight four four five Innovation Way?"
- From a call lasting 10m 50s , Oct 22, 2024 7:32 PM
More Voya Financial Customer Service Contacts
There are of course other ways to contact Voya Financial customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Voya Financial customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Voya Financial's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Voya Financial agent. This phone number is Voya Financial's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-576-8692 include and other customer service issues. Rather than trying to call Voya Financial first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Voya Financial has 4 phone numbers. It's not always clear what is the best way to talk to Voya Financial representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Voya Financial. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Voya Financial. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.