Calling Starbucks to get information is a quick and easy process, as you barely have to spend any time waiting to get connected. The one issue when calling is that you might get a less-than-perfect connection, but despite that hiccup, I was able to get all of my questions answered the first time I asked.
When I called, I was quickly moved through the automated menu and connected with a representative. I had to ask twice to hear her identify herself, but on the second time, the connection was clear. She asked how she could assist me, and I told her that I was wondering how long it took for gift cards to expire.
She told me that gift cards never expired once I had paid for one, but if I was talking about Starbucks rewards points, I would have six months to use them after I had earned them. I asked her how rewards points were used and whether the oldest ones were used first. She told me that if I earned any points today, I'd have six months from that date to use them before they expired. Additionally, I would get a notification at least a month before my points would expire, so I would always have an idea of when my points would be expiring before it occurred.
She then asked me if there was anything else she could do for me, and I said that she had answered all of my questions. She thanked me again for calling Starbucks and wished me a pleasant day.
Overall, I thought this was a strong interaction. I got my questions answered quickly, the representative was friendly and the wait time was practically nothing. Based on this experience, I would absolutely use this number if I needed assistance from Starbucks.