Southern California Edison客户服务

"Good evening. Thank you for calling Southern California Edison. The information we collect in this call is to serve you and validate your identity. For more information about your rights, visit s c e dot com slash c c p a. Southern California Edison has staff available during the holiday to assist with outage, public safety, and emergency services. As an alternative, most transactions are available twenty four hours using our automated phone system or online at s c e dot com. Please choose from the following emergency and automated services. For electrical hazards, power outages, and repair, press one. For billing, payments, extensions, or service disconnect, That wasn't what I expected. Let's try again. Please choose from the following emergency and automated services."

"Good morning. Thank you for calling Southern California Edison. The information we collect in this call is to serve you and validate your identity. For more information about your rights, visit s c e dot com slash c c p a. Callers are currently experiencing very long hold times to speak to a customer service representative. Our priority is handling electrical hazards, outages, and service disconnects. Please use our automated system or s c e dot com to complete all other request types. Thank you. To report a hazard or outage, press one. For billing, payments, and extensions, two. To start, stop, or transfer your electric service, three, For energy and cost saving programs, four. To verify an SCE field employee, five. For everything else, six. If you have received a past due or this disconnection notice, you can save time by using our automated phone system to make a payment or request a payment extension.

The payment extension you are offered is the same option that you will receive if you speak with a customer service representative.
Please enter your account number or press the star key to enter your phone number."

"Good afternoon. Thank you for calling Southern California Edison. The information we collect in this call is to serve you and validate your identity. For more information about your rights, visit s c e dot com slash c c p a. We are experiencing longer than normal hold times. Our priority is handling emergency outage, service disconnects, and move requests. To save time, use our automated system or s c e dot com to easily complete all other request types.

For electrical hazards, power outages, and repair, press one.
For billing, payments, and extensions, press two.
To turn on, off, or transfer service, press For programs, optional rates, and information on SCE c e dot com, press four.
If you are calling to verify a Southern California Edison employee or contractor at your location, press five."

"To turn on, off, or transfer service, SCE reminds us customers to never touch a downed power line. If you see a downed line, dangling wire, or wire low enough to touch, even if it seems not to be live, don't touch it. Stay one hundred feet away and call nine one one immediately.

For electrical hazards such as down power lines, a line that is low enough to touch, items in the power lines, or damaged electrical equipment, press one.
If your power is completely out, you are following up on an existing outage report or you would like to get outage status by ZIP code, press two."