免费 · 24 hours, 7 days · Keep hitting 0,0,0,0 · Received an error message while processing an order, press 1. Problems logging in, or questions about your user ID or password, press 2. Having trouble viewing a webpage or receiving error messages, press 3. For all other internet-related services, press 4. For any other questions, press 9. · 可用的免费工具：代我通话、无需等待、安排我的通话
GetHuman 的研究人员经常拨打这个 Southern California Edison 电话号码来记录电话系统。
以下是我们的研究团队对Southern California Edison电话系统问候方式的描述： Electrical hazard, power outage, or repair, press 1. For everything else, press 6.
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：Press 6 at the first menu, then press 1, then 4, then 1
以下是我们从 Southern California Edison 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Good evening.
Thank you for calling Southern California Edison.
The information we collect in this call is to serve you and validate your identity.
For more information about your rights, visit s c e dot com slash c c p a.
Southern California Edison has staff available during the holiday to assist with outage, public safety, and emergency services.
As an alternative, most transactions are available twenty four hours using our automated phone system or online at s c e dot com.
Please choose from the following emergency and automated services.
For electrical hazards, power outages, and repair, press one.
For billing, payments, extensions, or service disconnect, That wasn't what I expected.
Let's try again. Please choose from the following emergency and automated services."
与 Southern California Edison 的通话摘录
Tuesday, January 2, 2024 5:42 AM
他们可能需要您帐户上的电话号码
"Good afternoon. Thank you for calling Southern California edit The information we collect in this call is to serve you in validate your identity.
For more information about your rights, visit s t e dot com slash c c p a.
Southern California Edison has initiated a public safety power shut off.
If you are calling regarding the public safety power shutoff, press one.
For all others because of strong winds in high fire risk areas, That wasn't what I expected.
Let's try again. Because of please enter your ten digit mobile phone number."
与 Southern California Edison 的通话摘录
Thursday, November 14, 2024 11:49 PM
他们可能会要求您使用拨号盘输入信息
"Good evening. Thank you for calling Southern California Edison.
The information we collect in this call is to serve you and validate your identity.
For more information about your rights, visit s c e dot com slash c c p a.
If your service has been interrupted, or your call is an emergency, please remain on the line for further instructions.
To report a hazard or outage, press one.
For billing, payments, and extensions, if you have received a past due or disconnection notice, you can save time by using our automated phone system to make a payment or request a payment extension.
The payment extension you were offered is the same option that you will receive if you speak with a customer service representative.
Please enter your account number or press the star key to enter your phone number."
与 Southern California Edison 的通话摘录
Friday, July 12, 2024 3:22 AM
第一个电话菜单
"Good afternoon. Thank you for calling Southern California Edison.
The information we collect in this call is to serve you and validate your identity.
For more information about your rights, visit s c e dot com slash c c p a.
Callers are experiencing long hold times to speak to an agent.
To save time, use our automated system or s c e dot com for your account balance, payments, extensions, and to report an outage.
Southern California Edison has initiated a public safety power shutoff If you are calling regarding the public safety power shutoff, press one.
For all other services, press two."
与 Southern California Edison 的通话摘录
Saturday, November 9, 2024 10:10 PM
按1后
"To turn on, off, or transfer service, SCE reminds us customers to never touch a downed power line.
If you see a downed line, dangling wire, or wire low enough to touch, even if it seems not to be live, don't touch it.
Stay one hundred feet away and call nine one one immediately.
For electrical hazards such as down power lines, a line that is low enough to touch, items in the power lines, or damaged electrical equipment, press one.
If your power is completely out, you are following up on an existing outage report or you would like to get outage status by ZIP code, press two."
与 Southern California Edison 的通话摘录
Saturday, March 9, 2024 2:18 AM
营业时间是几点？我应该什么时候打电话？
Southern California Edison 负责运营此 800-655-4555 电话号码 Mon-Fri 7am-7pm, Sat 8am-5pm PT 的呼叫中心。简短的回答是您应该调用 Thursday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 2,857 通电话样本的分析（见上文）。
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Southern California Edison 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Southern California Edison 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Southern California Edison 最不繁忙的一天是 Saturday。最繁忙的一天是 Thursday，相比之下，这一天平均通话量多 285%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 2,857 个电话的样本。
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
客户为何致电Southern California Edison
如果您在致电 Southern California Edison 之前有时间阅读一些资料，我们建议您阅读一些针对具体问题的文章。