A:Not at this number; hours here are Mon-Fri 8:30am-5:30pm EST.The least busy day is Monday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Rowenta below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Rowenta phone number to document the phone system.
Here is how our research team describes the way the Rowenta phone system greets you: Construction booklets, press 1. Customer service representative, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Rowenta's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Belinda customer service.
Say Spanish for a Spanish consumer services agent. Otherwise, please wait a few seconds.
Hello, and welcome to Rowenta customer service.
We would appreciate your feedback on your experience with us today.
Please remain on the line after the call for a brief survey.
Thank you for your patience. Your call has priority and will be processed as soon as possible.
Your waiting time is estimated at less than two minutes.
Please hold. An adviser will be with you as soon as possible."
Excerpt from a call with Rowenta
Thursday, November 7, 2024 6:01 PM
What are the hours and when should I call?
Rowenta operates the call center for this 800-769-3682 phone number Mon-Fri 8:30am-5:30pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Rowenta at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rowenta phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rowenta staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rowenta is Monday.The most busy day to call is Friday, which averages 220% more phone calls by comparison.Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Rowenta is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Rowenta staffs the call center well on Monday.
Why Customers Call Rowenta
If you have time to do a bit of reading before you call Rowenta, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Rowenta customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Rowenta, and their purpose. Are any of these similar to the reason you are trying to call?
Troubleshooting steamer issue: "I have a Rowenta model fourteen thirty that the water doesn't come out of the hose."
- From a call lasting 363m 29s , Jan 14, 2025 5:08 PM
Device malfunction inquiry: "I think something's plugged up in there."
- From a call lasting 14m 54s , Jan 14, 2025 4:53 PM
Iron malfunction report: "I'm calling about an iron that I have that is doing all kinds of crazy stuff."
- From a call lasting 5m 53s , Nov 7, 2024 6:01 PM
Information about why customers call Rowenta is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Rowenta customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Rowenta's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rowenta agent. This phone number is Rowenta's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-769-3682 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Rowenta first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Rowenta has 1 phone number. It's not always clear what is the best way to talk to Rowenta representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rowenta. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rowenta. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.