Press 0 · If you know the last name of the person you want to talk to, press 1. For guest relations and customer care, press 2. For booking something big, press 3. For franchise development, press 4. For IT Desk, press 5. For HR team member services, press 6. For accounts payable, press 7. For corporate plus team, press 8. For accounts receivable, press 9.
"Thanks for call thanks for calling motels.
To learn what information we collect and how we use it, please see our privacy policy on motel six dot com.
This call may be recorded for quality purposes.
Great. Hang on for one second while I connect you."
与 Motel 6 的通话摘录
Tuesday, January 2, 2024 9:43 AM
第一个电话菜单
"Thanks for calling Motel six.
Thanks for calling Motel six. I'm Tom Bodette.
Moe, tell me what you need, and I'll direct your call.
See what I did there?
Sorry. I didn't catch that. Would you mind repeating it?
Sorry. I still didn't get that.
Press one to make a reservation.
Press two to modify or cancel a reservation, or press three to share your experience."
房间问题: "I need another room because the toilet was messing up - wake up this morning, the toilet running over, human feces all over the floor."
- 来自持续 6 分 6 秒的通话，Apr 20, 2024 3:07 PM
客房无电: "Guest room in Rolling Meadows, Illinois has no power, front desk not responding to emergency."
- 来自持续 18 分 40 秒的通话，Mar 29, 2024 3:43 AM
投诉房间太脏: "I see we have a wedding to attend twenty one, which is my daughter's, and she said she wrote to put a cover back, and there's a big stain."
- 来自持续 7 分 13 秒的通话，Mar 28, 2024 10:50 AM
房间钥匙无法使用: "My door doesn't wanna open and we've been waiting outside in the rain for hours."
- 来自持续 4 分 2 秒的通话，Mar 24, 2024 1:18 PM
房间与预订不符: "I reserved a double room with microwave and fridge, but got a single room without both."
- 来自持续 6 分 6 秒的通话，Jan 12, 2024 9:02 PM
客房预订投诉: "I made a reservation for a double room with a stove, but received a single room with no microwave or fridge, causing issues with payment and disrespectful treatment from the manager."
- 来自持续 8 分 44 秒的通话，Jan 12, 2024 8:50 PM
客房预订投诉: "I made a reservation for a double room with specific amenities but only got a single room without those."
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.