When calling JetBlue for a customer service question or concern, callers can usually expect decently short wait times and helpful agents — as I recently discovered. While I've never flown on JetBlue, I'm considering booking an upcoming flight and wanted to get information about the perks program some friends have talked about.
As soon I called, the automated system advised me to stay on the line for English, press 9 for Spanish or 8 for French. I waited for English and was given a few more options: I could make reservations over the phone, change a reservation, get basic information or find out details about JetBlue's air and hotel packages. I opted for general information, which included their rewards program known as True Blue.
After making my choice, I was offered more menu options including booking/adjusting a reservation or seeking help with general questions. I chose the latter, receiving a message that my call may be recorded and my wait time would be around 3 minutes. Hold music filled the time until a representative came on the line.
I was greeted by a customer service rep after the estimated time and began asking about JetBlue's rewards program, telling her that I've never flown with the airline. She cheerily welcomed me to the JetBlue family while sharing that the TrueBlue program is perfect for any kind of customer who wants to earn points by traveling, even for a person who flies just once or twice a year since points earned can come from shopping and dining options also. Customers earn 2 points per $1 spent on airfare, she explained, and points earned increase through car rentals, hotel stays and cruise packages.
Joining the program is free, she told me, adding that I could sign up online or now over the phone. She also directed me to specific website where I could read more about the specific ways to earn points with other options. I asked if points ever expire, and she said no, adding that they remain on accounts until used and can be redeemed anytime, even for flights on participating partner airlines such as Hawaii Airlines and Qatar Airways. She also said I could apply for the JetBlue credit card and earn points on eligible purchases.
The program sounded like a great way to spend less money on flights and travel so I thanked her for her time and expertise as she suggested I read more about TrueBlue on their website. She also suggested that once I become a member and receive a membership number, to be sure to include this number in all JetBlue flight searches and reservations to ensure the points are credited to my account.
Thanks to a very short wait time and a helpful representative, the call was an efficient and effective use of time and I highly recommend calling JetBlue customer service for any concerns.