以下是我们最新的技巧,可帮助您在电话菜单中最快找到真人:Press 0 at each prompt, ignoring messages.
以下是我们的研究团队对General Motors电话系统问候方式的描述: In a few words, please tell me why you are calling.
以下是我们从 General Motors 的电话菜单和提示中找到的一些片段,它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性:
他们可能会询问您打电话的原因(而不是菜单)
"Thank you for calling GMC.
All calls may be monitored or recorded.
In a few words, please tell me why you're calling."
与 General Motors 的通话摘录
Saturday, April 6, 2024 11:28 PM
营业时间是几点?我应该什么时候打电话?
General Motors 负责运营此 800-462-8782 电话号码 Mon-Sat 8am-9pm ET 的呼叫中心。简短的回答是您应该调用 Friday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 179 通电话样本的分析(见上文)。
重要提示:繁忙时间、等待时间、最佳通话时间
当我们提到繁忙或非繁忙时段时,我们指的是通话量。最繁忙的时段是拨打此 General Motors 电话号码的人最多的时段(非繁忙时段拨打的人较少)。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 General Motors 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员,因此在最繁忙的时段,您可能会遇到较短的等待时间。当我们提到最佳通话时间时,我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 General Motors 最不繁忙的一天是 Saturday。最繁忙的一天是 Tuesday,相比之下,这一天平均通话量多 780%。再次强调,这是基于过去 90 天内使用我们的 AI 网络电话拨打的 179 个电话的样本。
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
客户为何致电General Motors
以下是最近对 General Motors 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似?
目的不明: ""
- 来自持续 2 分 37 秒的通话,Apr 9, 2024 9:00 PM
订购汽车零部件: "I've been trying to get a part for my sister's wrecked car, an inner cooler pipe for the turbo cooler, but we can't find it anywhere."
- 来自持续 4 分 48 秒的通话,Feb 21, 2024 5:14 PM
应用程序连接故障排除: "My app is not working, you know, from my phone to my vehicle."
- 来自持续 7 分 40 秒的通话,Feb 12, 2024 5:08 PM
保修范围问题: "I'm believing it should've been covered under that warranty or whatever."
- 来自持续 7 分 4 秒的通话,Feb 2, 2024 10:40 PM
客户对车辆服务的投诉: "I just wanted to kinda I'm trying to follow the chain of command so to say so to speak, and that's what I've done in law enforcement."
- 来自持续 50 分 57 秒的通话,Jan 14, 2024 1:25 AM
车辆故障援助: "My truck broke down again while driving, I suspect it's the motor, can you assist me?"
- 来自持续 7 分 19 秒的通话,Jan 9, 2024 1:39 AM
传输问题、不公平收费: "I know there's something wrong with it keep telling me there's not, but I know there is because it keeps slipping."
- 来自持续 9 分 29 秒的通话,Jan 3, 2024 8:36 PM
添加银行账户问题: "I was trying to add another account, and it's not giving me the option to change my payment elections."
- 来自持续 2 分 39 秒的通话,Jan 3, 2024 7:56 PM
卡车维修延误: "Truck in shop for 3 months, parts keep getting delayed."