免费 · 24 hours, 7 days · Press 0 at first menu, Next Say "Representative", Then just hold on the line. · Are you calling as a member, provider, or pharmacy? · 可用的免费工具：代我通话、无需等待、安排我的通话
免费 · 24 hours, 7 days · Keep pressing until it asks which customer service group you need, then press 1. · If you are a member, say "member" or press 1. If you are a doctor, say "doctor's office" or press 2. If you are a pharmacy, say "pharmacy" or press 3. · 可用的免费工具：代我通话、无需等待、安排我的通话
以下是我们的研究团队对CVS Caremark电话系统问候方式的描述： If you are a member, say "member" or press 1. If you are a doctor, say "doctor's office" or press 2. If you are a pharmacy, say "pharmacy" or press 3.
"Thank you for calling CVS Caremark prescription services for Ferguson.
For quality purposes, this call may be monitored or recorded.
If you're a member, say member. Otherwise, say either doctor's office or I'm a pharmacist.
If you are a member, say member or press one.
If you are calling from a doctor's office, and need help with a prior approval, say doctor's office or press two."
与 CVS Caremark 的通话摘录
Thursday, January 18, 2024 9:20 PM
他们可能需要您帐户上的电话号码
"Thank you for calling CVS Caremark prescription services for Ferguson.
For quality purposes, this call may be monitored or recorded.
If you're a member, say member. Otherwise, say either doctor's office or I'm a pharmacist.
I don't recognize the phone number you are calling from."
与 CVS Caremark 的通话摘录
Tuesday, February 6, 2024 11:00 PM
他们可能会要求您使用拨号盘输入信息
"Let's try again. To help you in the best possible way, you can enter the phone number for your account using your keypad."
与 CVS Caremark 的通话摘录
Thursday, March 14, 2024 8:15 PM
他们可能会要求您说出或输入信息
"Thank you for calling CVS Caremark Press services for Ferguson.
For quality purposes, this call may be monitored or recorded.
To help you in the best possible way, I'll need to know who you are.
Are you a member, a doctor, or a pharmacist?
K. Thank you. Now what's the phone number for the account that you're calling about?
To help you in the best possible way, please say or enter the phone number for your account."
与 CVS Caremark 的通话摘录
Thursday, March 14, 2024 8:15 PM
第一个电话菜单
"Thank you for calling CVS Caremark prescription services for Ferguson.
For quality purposes, this call may be monitored or recorded.
To help you in the best possible way, I'll need to know who you are you a member, a doctor, or a pharmacist?
Please tell me, are you a member?
A doctor, or a pharmacist?
Let's try again.
Please tell me who you are. You can say member or press one.
Or you can say doctor or press two.
Otherwise, if you're a pharmacist, you can say that or press three."
接下来，它问我打电话来是为了什么，我回答说：“新的带状疱疹疫苗”，然后它说：“好的，疫苗。请稍等。您的会员 ID 是多少？如果您需要一点额外的时间来获取号码，请说等一下。”我没有带我的用户号码，所以我说我没有，然后它说：“让我们试试另一种方式，请说或输入最近的处方号。”我也没有，但录音代理说：“让我将您转接给可以提供帮助的人。请准备好您的会员 ID 或处方号，以便我们为您提供帮助。如果您想与代理通话，请继续等待。”大约半分钟后，一位名叫斯蒂芬妮的非常令人愉快的代理接了电话。她说一口流利的英语，很乐观，很容易交谈。
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.