"Thanks for calling Allstate, where you're in good hand.
This call will be monitored and recorded.
First off, will you need help with claims?
Just say yes or no.
I don't recognize the number you're calling from. Are you currently in all State policy holder?
Again, I didn't recognize your number.
Are you currently an Allstate policyholder?
Let's try this instead.
If you have a policy with Allstate, just press one.
If not, press two."
与 Allstate 的通话摘录
Wednesday, January 31, 2024 12:41 AM
他们可能需要您帐户上的电话号码
"Before you cancel, would you like to speak to someone to make sure you're getting all the benefits and discounts available to you?
Alright. Please hold.
Thank you for calling Allstate. All of our representatives are currently assisting other customers.
Your call is very important to us. For your convenience, we will return your call with an automated callback.
This will allow you to maintain your place in line without being placed on hold.
I've looked up your time zone based on the phone number you're calling from."
与 Allstate 的通话摘录
Saturday, June 1, 2024 5:56 PM
他们可能会询问您打电话的原因（而不是菜单）
"Thanks for calling Allstate.
Where you're in good hands.
This call will be monitored and recorded.
First off, will you need I don't recognize in a few words, tell me why you're calling today."
与 Allstate 的通话摘录
Wednesday, September 25, 2024 4:24 PM
他们可能会要求您使用拨号盘输入信息
"And what's the ZIP code where you need that coverage?
Once again, what's the ZIP code?
You can also say I don't have it.
I didn't hear anything.
This time, using your keypad, please enter the five digit ZIP code where you need that quote now."
与 Allstate 的通话摘录
Friday, March 1, 2024 11:18 PM
他们可能会要求您说出或输入信息
"I'll need your call reason before I attempt to transfer.
Let's try another way. Choosing from one of these five options should help.
Please say payments and billing, manage my policy, claims, online help, or get documents.
Again, say payments and billing, manage my policy, claims, online help, or get documents.
Instead, so I can pass your account to one of our reps,
please say or enter your nine digit policy number now, or say I don't have it."
与 Allstate 的通话摘录
Friday, June 7, 2024 3:39 PM
第一个电话菜单
"Thanks for calling Allstate, where you're in good hands.
This call will be monitored and recorded.
First off, will you need help with claims?
Just say yes or no.
Sure. I'll get you right over to someone in our road side team.
For immediate assistance, please download the Allstate Motor Club app to initiate your roadside request.
The app is a great way to request services and track the progress of your road side service in real time.
Download the Allstate Motor Club app to schedule your roadside service today.
If this is an emergency, please hang up and dial nine one one.
It is easiest to submit a request from your mobile phone.
To receive a text message and submit a new request, press one.
Message and data rates may apply. If you have questions about your Allstate Motor Club membership, press two."
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.