24 hours, 7 days · Press 1 for a customer service rep · Corporate Business Office: Please call 1-800-672-2231 for customer service, billing issues, or power outages.
"Thanks. From this point on, you can speak your responses or use your telephone keypad.
Please hold the line while we access your customer profile.
In order to identify the location experiencing the outage, we need to search for the account.
To search by account number, say account number or press one.
To search by telephone number, say phone number or press two.
To search starting with the area code, please say or enter the entire ten digit telephone number of the address experiencing the outage."
与 AEP 的通话摘录
Wednesday, February 28, 2024 11:27 PM
他们可能会询问您打电话的原因(而不是菜单)
"Welcome to AEP's customer solutions center.
This call may be recorded for quality assurance.
In a few words, please tell me why you are calling."
与 AEP 的通话摘录
Sunday, May 19, 2024 9:40 PM
第一个电话菜单
"Welcome to AEP's customer solutions center.
This call may be recorded for quality assurance.
In a few words, please tell me why you are calling.
Sorry. I didn't get that. Press one in case of hazardous conditions.
Press two in case there is no hazard."